Windows 7: Acer travelmate 5760 fingerprint device not detected

bcas · 06 Dec 2011

Hi, I just bought a new acer travelmate 5760-2434G64M laptop with windows 7 ultimate x64.
Everything is perfect except the control panel harware and device doesnot show fingerprint device. also the Bio-protection software cannot detect the device.

Device manager shows driver for Secure biometrics devices (EgisTec ES603). It shows the driver is up to date and working properly.

I have tried installing the driver form the DVD provided and also from Acer website.

Please help me.
thanks in advance.

Anak · 07 Dec 2011

Hi bcas, welcome to 7F

Three places you can check, one would be the bios, the others would be in Component Services and Services.

Look for anything pertaining to Secure biometrics devices, Bio-protection or Fingerprint device.
If you find any that are disabled, set them to Auto or Auto (Delayed Start).

How to: Services - Start or Disable

bcas · 07 Dec 2011

Hi, thanks for the suggestions. But I looked at bios and there are all the devices enabled but Biometric, Fingerprint or Egis is not listed. Similar is the case in Services; biometric deviece or something related to it is not in the list.
is there any other ways.
Thank you.

Anak · 07 Dec 2011

Yes, for other important Service settings I was going to refer you to Black viper's web site. He has a list for SP1 Service Configuration Settings, but the connection kept timing out for me.

Check it yourself when you get the time.

Windows 7: Acer travelmate 5760 fingerprint device not detected

Acer travelmate 5760 fingerprint device not detected problems?