Acer travelmate 5760 fingerprint device not detected


  1. bcas
    Posts : 2
    windows 7 Ultimate x64
       New #1

    Acer travelmate 5760 fingerprint device not detected


    Hi, I just bought a new acer travelmate 5760-2434G64M laptop with windows 7 ultimate x64.
    Everything is perfect except the control panel harware and device doesnot show fingerprint device. also the Bio-protection software cannot detect the device.

    Device manager shows driver for Secure biometrics devices (EgisTec ES603). It shows the driver is up to date and working properly.

    I have tried installing the driver form the DVD provided and also from Acer website.

    Please help me.
    thanks in advance.
      My Computer
    Quote Quote

  3. Anak
    Posts : 5,605
    Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
       New #2

    Hi bcas, welcome to 7F :)

    Three places you can check, one would be the bios, the others would be in Component Services and Services.

    Look for anything pertaining to Secure biometrics devices, Bio-protection or Fingerprint device.
    If you find any that are disabled, set them to Auto or Auto (Delayed Start).

    How to: Services - Start or Disable
      My Computer
    Quote Quote

  4. bcas
    Posts : 2
    windows 7 Ultimate x64
    Thread Starter
       New #3

    Hi, thanks for the suggestions. But I looked at bios and there are all the devices enabled but Biometric, Fingerprint or Egis is not listed. Similar is the case in Services; biometric deviece or something related to it is not in the list.
    is there any other ways.
    Thank you.
      My Computer
    Quote Quote

  6. Anak
    Posts : 5,605
    Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
       New #4

    Yes, for other important Service settings I was going to refer you to Black viper's web site. He has a list for SP1 Service Configuration Settings, but the connection kept timing out for me.

    Check it yourself when you get the time.
      My Computer
    Quote Quote

 

  Related Discussions
Hi,Can anyone tell me how to turn this program off,its on an Acer Travelmate 8481 Notebook,Win7 Pro. From what I have read so far it has to be disabled in the bios once its been activated on the keyboard,it has its own button up by the power on switch,i have had the bios up,but not done anything...
I got an acer travelmate 6465WLMi running 64-bit Windows 7 and after some digging around I managed to get the smartcard and 4 in 1 cardreader to work with drivers from a different travelmate. Only problem I have now is that I can't find any 64-bit drivers for the fingerprint sensor. When I went...
Overclocking Acer travelmate 5320
in PC Custom Builds and Overclocking

Hey everyone, I want to know is there any way to overclock my laptop, cooling is great (I think) 50C CPU idle, 67C max'd...so is there any solution to raise cpu clock.
Hi all, Currently I have a Acer TravelMate 3020, would like to upgrade it from Windows XP to Windows 7, my specs is CPU: Intel Core Duo T2300 Chipset: Mobile Intel 945GM Express Front-side Bus: 667MHz Memory: Dual-Channel DDR2 Memory Capacity: 1.5GB Display: 12.1″ TFT LCD w/CrystalBrite...
Acer TravelMate Touchpad Buttons
in Hardware & Devices

I am trying to configure my Syanptics Touchpad on my TravelMate 5520. I have been into mouse options but there is no tab for Synaptics touchpad. I would like to know how to do this or do I need a driver, if so could you point me to a location thanks.
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 19:33.
Find Us