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Windows 7: Wireless keyboard suddenly stopped working altogether

16 Dec 2011   #11
V frustrated

Windows 7 Home premium
 
 

seavixen32, I love you!

It WORKED!!!!!

Thank you SO much, all of you who answered. I really, really appreciate all of your help. Merry Christmas!!


My System SpecsSystem Spec
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16 Dec 2011   #12
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Seavixen gave you a few things. Curious, which one worked?
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16 Dec 2011   #13
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Did you sync the keyboard and the receiver by pushing the appropriate buttons.
My System SpecsSystem Spec
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16 Dec 2011   #14
V frustrated

Windows 7 Home premium
 
 

It was the downloading the unifying software again that seemed to do the trick; that and a visit to the Asus forum to work out what the error messages I was getting meant (deleting EPU 6 sorted that out; seems it is a health check that Asus mother boards have that conflicts with Win 7 and deleting it is pretty much the only way to deal with it.)
My System SpecsSystem Spec
16 Dec 2011   #15
V frustrated

Windows 7 Home premium
 
 

Once I re-downloaded the unifying software, I got the option to detect and re-sync the keyboard. First time around, it didn't detect keyboard in the time allowed. I was all ready to give up in disgust when I tried again, and before I'd even had time to think 'Huh, it won't work this time, either' it identified my keyboard and asked would I like to re-sync it.
My System SpecsSystem Spec
16 Dec 2011   #16
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Congrats! Glad you got it working!
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16 Dec 2011   #17
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

Very pleased to hear your problem has been sorted out.

Thanks for updating us and a Merry Christmas to you too.
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17 Dec 2011   #18
mgp1964

Windows 7 Pro x64
 
 

Sometimes hardware just dies and I would say RIP to your KB.
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17 Dec 2011   #19
Ivan the SoSo

windows 10 pro 64 bit
 
 

Quote   Quote: Originally Posted by mgp1964 View Post
Sometimes hardware just dies and I would say RIP to your KB.
While that's true, sometimes it pays to read the thread
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05 Nov 2014   #20
DennisWelch

Windows 7 Home Premium
 
 
same issues

I have a similar issue after the last batch of Windows 7 "updates". I've done all of the suggestions here, even restoring to a previous state, nothing works.

Here's the scenario. Dell Inspiron 15 laptop. Logitech wireless keyboard and mouse, both using the same wireless "Unifying" receiver. Mouse works, keyboard does not. Uninstalled and reinstalled Logitech Unifying software for the receiver. It recognizes the make and model of my keyboard when I turn the keyboard off and back on again, but it still doesn't work. I also tried plugging in a USB keyboard and rebooting, that doesn't work either. Tried using a restore point prior to the updates, that hasn't helped. Tried a different (Microsoft) wireless keyboard, nothing. The only keyboard I can get to work is the one built into the laptop, which is pointless because I keep it on the keyboard drawer and use an external monitor, keyboard and mouse. I'm thinking it's gotta be a software issue, but I'm running out of ideas. Any help anyone? Thanks!

Further info:
  • The keyboard works fine if I boot into safe mode.
    If I boot normally it always tries to installed "USB Receiver" and "USB Composite Device" and then it basically hangs at that point.
    Removing the Unifying receiver and booting normally I can use the laptop keyboard and trackpad just fine, but I get a message to reinstall Setpoint, which I try to do but get a failed message because it is unable to find the resources. Trying to uninstall Setpoint fails also with a dword error.
Other than using a 3rd party utility to uninstall rogue software (setpoint)and uninstalling the Unifying software and rebooting I'm not sure what else to do. Obviously Setpoint and my USB receiver drivers are corrupted, and the fact that both work fine if I boot into safe mode is odd. And even though I boot into "safe mode with networking" I still cannot get onto the internet in that mode so the Setpoint software fails to uninstall or reinstall since both access the internet. This is extremely frustrating. Does anyone have any other ideas of what I can try?
Thanks!
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 Wireless keyboard suddenly stopped working altogether




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