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Windows 7: USB (The actual port) Not Detecting

16 Dec 2011   #1
Wrinkledlion

Windows 7
 
 
USB (The actual port) Not Detecting

I'm trying to plug a USB camera into the back of my computer, but the computer won't acknowledge that I plugged it in. I don't get an error message or anything, it simply doesn't seem to notice anything. (I've tried it with a flash drive, too—same deal.)

I'm not missing drivers for the device itself, as I've plugged them both into other ports and they work fine. It seems that the port itself is the problem. I just reinstalled Windows yesterday after getting infected with a System Fix virus, so that may have something to do with it.

EDIT: It may have something to do with my BIOS, as I changed my boot order for the reinstall. I'm not aware of anything else being changed, but it's possible.


My System SpecsSystem Spec
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17 Dec 2011   #2
mgp1964

Windows 7 Pro x64
 
 

If I understand you correctly, a pair of USB ports on the back are not working but other ports on your computer are working, are these USB ports on the back not working by chance blue in color?
Check and make sure that you have all USB ports enable in BIOs and then make sure that you have the newest chipset drivers for your motherboard installed.
My System SpecsSystem Spec
17 Dec 2011   #3
Wrinkledlion

Windows 7
 
 

The ports are blue, yes. I'm not sure what that signifies, but prior to the reinstall they were both working fine.
My System SpecsSystem Spec
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17 Dec 2011   #4
mgp1964

Windows 7 Pro x64
 
 

The blue ports indicate USB 3 ports and you will need to install the USB 3 drivers for your motherboard to get the USB 3 ports to work, also make sure that the USB 3 port is enabled in BIOs.
My System SpecsSystem Spec
18 Dec 2011   #5
Wrinkledlion

Windows 7
 
 

It does say in my device manager under "Other Devices" that the drivers for a USB aren't installed, but it won't tell me the manufacturer or any details. Updating drivers from there doesn't work.
My System SpecsSystem Spec
18 Dec 2011   #6
mgp1964

Windows 7 Pro x64
 
 

You need to go to your motherboard manufacturer’s site or pc manufactures site and download the drivers from there.
My System SpecsSystem Spec
20 Dec 2011   #7
Wrinkledlion

Windows 7
 
 

I found the page for the motherboard and tried downloading the drivers for USB 3 (I'm Windows 7, 64 bit): GIGABYTE - Motherboard - Socket AM3 - GA-890GPA-UD3H (rev. 2.1)

I'm still unable to use the USB 3 ports, however. Any ideas?
My System SpecsSystem Spec
20 Dec 2011   #8
rubyrubyroo

MS Windows 7 Home Premium SP1 64-bit (Family Pack Lic.) Upgrade
 
 

did the device management (devmgmt.msc) "Other Devices" heading go away now that you installed the driver?

Is it down with the other USB devices instead?

If so, what is the version number it displays in the drivers main tab?

(sometimes Windows Update will reinstall a newer driver even though it may not be best for your particular OEM system. Thats why I ask, also to see if it installed correctly.)

oh, and rebooting may help as well as give you a chance to be sure the BIOS Setup options allow the USB 3.0 ports to be active like the previous member mentioned)

Let me know...
Mike
My System SpecsSystem Spec
20 Dec 2011   #9
mgp1964

Windows 7 Pro x64
 
 

Make sure that the USB 3 option is enabled in BIOs, if so then try installing the chipset driver first and then the USB 3 drivers.
My System SpecsSystem Spec
20 Dec 2011   #10
Wrinkledlion

Windows 7
 
 

No, "Other Devices" is still showing in the Device Manager. I checked my BIOS, and USB 3.0 is enabled, but even after installing the chipset and drivers it won't do anything.
My System SpecsSystem Spec
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 USB (The actual port) Not Detecting




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