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Windows 7: DDR3 damaged

18 Dec 2011   #11
badger906

Windows 7 Ultimate x64, & Mac OS X 10.9.2
 
 

No I completely agree with you. But I've grown up in the throw away society. I'd rather buy and replace something than be without it while its repaired. Then I'd consider the repair and sell it or keep it as spare.

Ocz wouldn't benefit if op changed brands, but then again the people who made it would as most probably come out the same factory lol.


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18 Dec 2011   #12
Qdos

 

What really gets my goat is that the original cost of the RAM was very high, and it shouldn't "go bad" within this timespan.



The 8Gb cost was virtually 248 inc VAT when DDR3 was the latest thing

Seemingly there's not much chance of getting any joy from OCZ on the issue as I can' argue with them if they say it's down to abusive or neglectful fitting.
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18 Dec 2011   #13
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

I would send them back mentioning what was done but not that it was by a 3rd party, your buyer. I think the RAM is lifetime warranty? If there is no visible physical damage they can't honestly say it was an installation issue nor, as far as I know, test it for being over volted.
NOTE: I am very tenacious when it comes to getting warranty service that I deserve.
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18 Dec 2011   #14
Qdos

 

I've given my buyer, a friend, the option of a residual value refund, or I have offered to return the RAM to OCZ as long as they're happy to foot shipping costs (which could be incurred both ways).

Quite honestly the second hand value of it isn't enormous, at around a third of the original cost. If there are also further postage costs, especially insured signed for international services, it's going to begin pushing the reality envelope in terms of how much it costs to even attempt to have it resolved.

I can't knock OCZ, the product's worked flawlessly for me. Ironically it's not even on my own motherboards list of supported modules, yet when transferred to a board which was listed as compatible, the crap hits the fan...

I've no experience of their warranty service, but there's some opinion on this thread that 'it is not that great!'
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18 Dec 2011   #15
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

You will have to pay shipping to them, they should pay for the return trip. That's how nice companies work.
If I may put in a plug for GSkill RAM, ti works as advertized and their support via email or phone is top-notch and they have some techs on their support forums.
Disclaimer, I make nothing from GSkill for saying this, just my opinion based on experiemce.
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 DDR3 damaged




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