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Windows 7: Win7 32 Bit: Few Notebooks do not read USB sticks FAT32 or FAT

20 Dec 2011   #1
ChristoBe

Windows 7, 32 Bit and 64 Bit
 
 
Win7 32 Bit: Few Notebooks do not read USB sticks FAT32 or FAT

Hi there,

following stange behaviour: There are about 45 HP Elitebook Notebooks with Win7 32Bit. Some few of them (currently 3) show:

USB sticks that can be read perfectly by other different notebooks but not by the threee mentioned devices. This happens only when the sticks are formatted with FAT or FAT32. If you format them with NTFS, they can be read perfectly.

Additionally you cannot choose FAT or FAT32 when you try to format them, only NTFS.

One of those notebooks has already been setupped again (same image as the others).


My System SpecsSystem Spec
.
20 Dec 2011   #2
Qdos

 

If the hardware and the drive imagery are identical have you checked all the machines have the same BIOS revision onboard, and that they have identical BIOS settings?
My System SpecsSystem Spec
20 Dec 2011   #3
jumanji

Windows 7 Home Premium 32 bit
 
 

Try reinstalling the USB controllers on those three laptops.

Expand Universal Serial Bus Controllers in the Device Manager, right click every device under the USB Controllers node, click uninstall to remove them one at a time. Reboot the computer that should intall these afresh.

Check to see if it resolves the problem. Just a blind shot from me.
My System SpecsSystem Spec
.

21 Dec 2011   #4
ChristoBe

Windows 7, 32 Bit and 64 Bit
 
 

Quote   Quote: Originally Posted by jumanji View Post
Try reinstalling the USB controllers on those three laptops.

Expand Universal Serial Bus Controllers in the Device Manager, right click every device under the USB Controllers node, click uninstall to remove them one at a time. Reboot the computer that should intall these afresh.
Thx for the hint, we tried this already: USB Controller Update - Renesas USB 3.0 Driver - Version 2.0.32.0 - REV: B
Did not help in this case.
My System SpecsSystem Spec
21 Dec 2011   #5
ChristoBe

Windows 7, 32 Bit and 64 Bit
 
 

Quote   Quote: Originally Posted by Qdos View Post
If the hardware and the drive imagery are identical have you checked all the machines have the same BIOS revision onboard, and that they have identical BIOS settings?
Thanksx: This might be something. I will check and reply.
My System SpecsSystem Spec
22 Dec 2011   #6
ChristoBe

Windows 7, 32 Bit and 64 Bit
 
 

Quote   Quote: Originally Posted by Qdos View Post
If the hardware and the drive imagery are identical have you checked all the machines have the same BIOS revision onboard, and that they have identical BIOS settings?
There are noteooks with the same BIOS that are okay and not-okay
Notebooks that are not-okay have aswell different BIOS-versions.
So this does not seem to be the cause.

Which BIOS settings could cause such different behaviour ?
My System SpecsSystem Spec
22 Dec 2011   #7
Comp Cmndo

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by ChristoBe View Post
...Thx for the hint, we tried this already: USB Controller Update - Renesas USB 3.0 Driver - Version 2.0.32.0 - REV: B
Did not help in this case.
Is it only a problem in the USB3.0 port or the 2.0 ports, as well?
My System SpecsSystem Spec
22 Dec 2011   #8
ChristoBe

Windows 7, 32 Bit and 64 Bit
 
 

Quote   Quote: Originally Posted by Comp Cmndo View Post
Quote   Quote: Originally Posted by ChristoBe View Post
...Thx for the hint, we tried this already: USB Controller Update - Renesas USB 3.0 Driver - Version 2.0.32.0 - REV: B
Did not help in this case.
Is it only a problem in the USB3.0 port or the 2.0 ports, as well?
In one case the check was executed on all possible ports of the notebook and even at the connected docking station (and aswell a USB port at the monitor).
Did not work at any port. Very strange indeed.
My System SpecsSystem Spec
22 Dec 2011   #9
ChristoBe

Windows 7, 32 Bit and 64 Bit
 
 

Additionally strange:

You CAN format an USB stick via command prompt and format <volume>: /FS:FAT32.
This works, you still cannot read that stick on that notebook, but you can read it in other notebooks.
My System SpecsSystem Spec
22 Dec 2011   #10
Qdos

 

Quote   Quote: Originally Posted by ChristoBe View Post
Which BIOS settings could cause such different behaviour ?
The point was subjective, prompting you to check and see.

Obviously I don't have access to your BIOS, but there are often settings in many BIOS editions that affect USB functionality.
My System SpecsSystem Spec
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 Win7 32 Bit: Few Notebooks do not read USB sticks FAT32 or FAT




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