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Windows 7: No Web Cam

21 Dec 2011   #1

windows 7 pro 64 bit
 
 
No Web Cam

I installed Windows 7 professional in my HP Pavilion DV6000 laptop a few months ago, and although my web cam within applications--there is no function controls--nor is it seen at all. How can I fix this?

My System SpecsSystem Spec
.

21 Dec 2011   #2

Windows 7 Home Premium 64 Bit OS
 
 

Can you please supply the product number which you
should see on the bottom of the laptop.
For example: RQ877AS#ABA
Can you see something similar to this? It is
more than likely an issue with a driver and I will need the
product/ model number to look for drivers at the laptop manufacturers website.
Even if you have downloaded a webcam driver from the HP site, there may be
components you are missing similar to products contained within a Toshiba
Value Added Package (TVAP driver package) for example.

Also - is it a HP DV6000, HP DV6000T, HP DV6000Z ??
32 or 64bit OS?? What was on the machine prior to the Windows 7 Pro install?
Please provide more information.

OK - I've been sitting here for a good 15 minutes waiting for you to answer.
If you don't want to provide the extra info try simply going to
device manager, uninstall the webcam driver from the device manager- you
will find it under imaging devices. Reboot the machine and connect
to the internet and see if Windows 7 automatically finds the driver for you.

Good luck
My System SpecsSystem Spec
21 Dec 2011   #3

Windows 7 Ultimate 64 bit
 
 

Did you install any of the drivers for the laptop or just let Windows do the work?

What did you mean by "is not seen"? Is it working in an application such as skype?
My System SpecsSystem Spec
.


21 Dec 2011   #4

windows 7 pro 64 bit
 
 

My apologies--

It's 2:25 here AM, I'm usually in bed at this hour--but do not feel well. p/n RG832UA#ABA. Its 32 bit, Windows XP prior.
thanks,
Steve


Quote   Quote: Originally Posted by AllOnTheBus View Post
Can you please supply the product number which you
should see on the bottom of the laptop.
For example: RQ877AS#ABA
Can you see something similar to this? It is
more than likely an issue with a driver and I will need the
product/ model number to look for drivers at the laptop manufacturers website.
Even if you have downloaded a webcam driver from the HP site, there may be
components you are missing similar to products contained within a Toshiba
Value Added Package (TVAP driver package) for example.

Also - is it a HP DV6000, HP DV6000T, HP DV6000Z ??
32 or 64bit OS?? What was on the machine prior to the Windows 7 Pro install?
Please provide more information.

OK - I've been sitting here for a good 15 minutes waiting for you to answer.
If you don't want to provide the extra info try simply going to
device manager, uninstall the webcam driver from the device manager- you
will find it under imaging devices. Reboot the machine and connect
to the internet and see if Windows 7 automatically finds the driver for you.

Good luck
My System SpecsSystem Spec
21 Dec 2011   #5

windows 7 pro 64 bit
 
 

Quote   Quote: Originally Posted by stubbyhs View Post
Did you install any of the drivers for the laptop or just let Windows do the work?

What did you mean by "is not seen"? Is it working in an application such as skype?
it works in skype an others--but is not found in the software
My System SpecsSystem Spec
21 Dec 2011   #6

Windows 7 Ultimate 64 bit
 
 

Well then you need to go to your manufacturer 's website and download the software from there.
My System SpecsSystem Spec
21 Dec 2011   #7

windows 7 pro 64 bit
 
 

Quote   Quote: Originally Posted by stubbyhs View Post
Did you install any of the drivers for the laptop or just let Windows do the work?

What did you mean by "is not seen"? Is it working in an application such as skype?
I let windows do the work--I installed nothing'
My System SpecsSystem Spec
21 Dec 2011   #8

Windows 7 Home Premium 64 Bit OS
 
 

It seems that this one may be difficult to sort out hammer777 due to the fact that
there seem to be so many different drivers and programs that these
drivers are configured for (AIM, Skype, IM etc etc) on HP. From what I have seen by looking
around there are many people who have faced the same problem as you.

I will take a guess here and say that you also had Windows Vista on prior to the
installation of Windows XP. As I stated previously, there have been many issues reported in relation
to Webcam software packages in their many forms and the confusion it has
caused amongst users of your model. As an example of this there are problems which occur
if you haven't done the installation of the OS as an upgrade using the HP upgrade guides.

I have asked about Windows Vista as if you have the Vista installation disks or a set of backup disks you have created you may simply be able to try the Vista driver to see if it works and if it doesn,t, you could retry the same driver using compatabilty mode to see if you achieve a result.

The following links may provide you with some information and if you don't have the
Vista drivers, I would suggest that you read as much as possible from these links looking
for any indicators relevant to error messages you have seen and/or how you remember
your webcam used to work prior to the Win 7 installation (ie: Did you open it in Skype, did you
open it in AIM etc etc, did you ever see the device listed in device manager and take note of
what the original software was listed as). The links and the information contained within
them may help to jog your memory and send you in the right direction.
Although some of these links pertain to a Windows 7 UPGRADE they could be
of some assistance:
Fixing Webcam Problems in Windows 7 - HP Customer Care (United States - English)

Windows 7 Upgrade Guide for dv6000/dv9000 models - HP Support Forum (Look particularly at the first two posts from this page where the poster has placed links to drivers, links to information on how to run drivers in compatability mode etc - I would be trying Cyberlink YouCam first I think)

HP Pavilion dv6000 Drivers Vista | driverswin.com

I hope this may be of some assistance but as I said it could be a complicated process in
this situation due to all the different flavours that were used with your machine.

On a final note, if this was me I would be contacting HP support even if my machine
was out of support and ask (kicking and screaming and swearing never to puchase one of their machines again!!) if they could make it easier by supplying a link to the appropriate driver for your model whilst explaining that you have done a clean install of the OS and not an upgrade as most of the options seem to refer to. Maybe they will help you out of goodwill.

Failing that, I would try every possible driver available for that model relating to the original
OS both straight out AND in compatability mode, all the options available for the UPGRADE
(even though you didn't) to Windows 7 and in a final attempt if none of that works I would
be searching for any old generic driver which may get the device working.

Good luck
My System SpecsSystem Spec
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 No Web Cam





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