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Windows 7: CDRom no longer recognized.


02 Jan 2012   #1

Windows 7 Home 64bit
 
 
CDRom no longer recognized.

Heya.

My CDrom has suddenly stopped working, windows no longer recognizes it.

I have tried replacing the cables, plugging it into a different port and replaced the CDrom all together with one that I know works.

It will power up during the initial boot.

Awhile ago it was announced that the P8P67 Motherboards had a defect or something? Story Here, Im not sure if that relates to my issue.
Other then that the only thing I can think of would be a driver related problem. If that's the case, what can I do.

Edit:
It doesn't even show in the Device Manager anymore, the only thing the computer shows regarding the CDrom is this entry in the event viewer.

"The following boot-start or system-start driver(s) failed to load:
cdrom"
EventID 7026


My System SpecsSystem Spec
.

02 Jan 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

There is a fix-it for XP, and Vista, but for win 7 it wants the user to run the Hardware troubleshooter first, and then if that does not work re-install the CD player.

See the note under the fix-it button:
Quote:
Note This automatic fix only applies to Windows XP and to Windows Vista. If your computer is running Windows 7, go to "Windows 7" under the "Let me fix it myself" section. Source: Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
The link under the Windows 7 takes you here


This is harder to explain than to just say......

Go to the troubleshooter in control panel,

Under Hardware and Sounds click on Configure a device.

Click on Advanced >click for automatically fix, and run as Admin.

Start troubleshooter, if it is not fixed, then you have to re-install the player.

It tells how about half way down the page here: Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

EventID 7026:
Event ID 7000 or 7026 is logged in the System log on a computer that is running Windows 7, Windows Vista, Windows Server 2008 R2, or Windows Server 2008
My System SpecsSystem Spec
02 Jan 2012   #3

Windows 7 Home 64bit
 
 

Thanks for the reply Anak.

I cant reinstall the device because it doesn't show up in the device manager.

I went to the directory in the registry just to check, I don't have an Upper/Lower filter key, if that means anything.


Attached Images
 
My System SpecsSystem Spec
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02 Jan 2012   #4

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

You may very well be included in that recall. You need to find out if that Intel Cougar Point Chipset is on your motherboard.

Get all the information you can on that P8P67 Motherboard, do you still have all the papers that came with it? That is a start.
Here is: Support for the Intel® Processor Identification Utility

If you have it, then contact Asus to see what can be done about it.

See link at link you provided earlier:
Quote:
Reactions
Asus: According to a statement from Asus headquarters in Taiwan, production and delivery of systems with Intel Cougar Point Chipsets has been halted. Customers who have already purchased a system with this hardware may exchange it.
+ Official Statement: Click to expand

Source: Intel's defective Sandy Bridge Chipsets: Status Report - Notebookcheck.net Reviews
My System SpecsSystem Spec
02 Jan 2012   #5

Windows 7 Home 64bit
 
 

Ugh.
Did a little digging around, my board is one of the affected ones.
The CDRom is connected to one of the affected ports.

How long does the warranty last for ASUS boards? I've had it for just over a year now.
IIRC it should be 3 years?

Anyway, Thanks for the help, guess I'll have to call ASUS tomorrow. >.<
My System SpecsSystem Spec
02 Jan 2012   #6
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

ASUS mobo warranty is 3 years from date of purchase. They are honoring the affected boards and will likely do so beyond the 3 year period since it is an Intel chip that was defective.
My System SpecsSystem Spec
02 Jan 2012   #7

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Your welcome, and thanks to Britton for the added info!
My System SpecsSystem Spec
03 Jan 2012   #8

Windows 7 Ultimate x64
 
 

Hi, I'm also experiencing a problem my my ODD and it happens that I have an Asus P8P67 which I bought online on 7th of April 2011. The MB box mentioned "Rev B3". I suppose this means the Intel SB problem has been fixed right ?
My System SpecsSystem Spec
03 Jan 2012   #9

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

I do not know for for sure. I remember April was about the time I was concerned about the issue, and in the next month or two reading how there were affected MB's still out in the wild.

Best I can tell you is to, enter the serial number of your MB into the Serial number verification tool, it is below the "Affected motherboard models" matrix, and see if it is affected.

If it is, there are Hotline numbers listed on that page.
My System SpecsSystem Spec
03 Jan 2012   #10
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Quote   Quote: Originally Posted by chouf View Post
Hi, I'm also experiencing a problem my my ODD and it happens that I have an Asus P8P67 which I bought online on 7th of April 2011. The MB box mentioned "Rev B3". I suppose this means the Intel SB problem has been fixed right ?
Yes, B3 is supposed to be the fix.
My System SpecsSystem Spec
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 CDRom no longer recognized.




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