Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: External hard drive not seen in disc or device managment

06 Jan 2012   #1

Windows 7 Home Premium 64bit
External hard drive not seen in disc or device managment

Have a WD2500JB HD in an Acomdata Samba 3.5" USB 2.0 Enclosure that I took out of my old Dell (XPOS) machine that I would like to use as storage, etc for my new Win 7 OS computer-see system specs. This drive works fine on a laptop I have but it wont register in disk or device manager. I do see an additional USB Mass storage device but it has the yellow triangle over it. When I check this I get "cannot start-Code 10". I have uninstalled the device, turned off HD then turned back on and watched the installation of device driver software concluding with"device driver software not successfully installed-please consult with your device manufacturer for assistance". When I UPDATE DRIVER I get "Windows has determined the driver software for your device is up to date".
A check with Western Digital reveals no compatibility issues noted with Win 7. Same with Acomdata re: their powered enclosure. WD states"We do not include drivers as they use standard driver built into the OS" I have run the Data Lifeguard Diagnostic on the WD drive and it passed. My USB port is new and works fine on other items I have tried. I have run the Fix-it tool/hardware repair-"problem noted with USB driver for Mass storage device-re-install" As noted above, this proved unproductive. I have done a driver update scan-none needed. I keep encountering the Code 10 issue and have followed all recommended solutions to no avail.
I turn to this forum as you have been helpful to me in the past with sticky issues I just cant seem to fathom. Usually, the answer is a simple one that I have overlooked and am hoping that is the case on this occasion. Thank you.

My System SpecsSystem Spec


 External hard drive not seen in disc or device managment

Thread Tools

Similar help and support threads for2: External hard drive not seen in disc or device managment
Thread Forum
External hard drive not recognized on anything other than device mgr Hardware & Devices
Solved How much of my external drive does Windows disc image use? Backup and Restore
toshiba 320 GB external hard disc Hardware & Devices
Boot to BIOS and boots from external disc but not from Hard drive General Discussion
External hard drive found as unknown device Hardware & Devices
Solved My external hard disc does not work Hardware & Devices
External Hard Disc not recognised Hardware & Devices

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 02:58 PM.
Twitter Facebook Google+

Windows 7 Forums

Seven Forums Android App Seven Forums IOS App

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33