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Windows 7: Computer shows external drive empty while its not.

15 Jan 2012   #1

Windows 7 Ultimate x64
 
 
Computer shows external drive empty while its not.

HI everyone,

Ive been using my WD Elements 1.5TB for quite a while now but I recently had trouble with it.
It doesn't show any of the maps I created on it. However if I type the name of the map in the address bars it does reach the map. I use it to store all my programs, games and movies so its quite important.

Example:
E:\ = It will show that this folder (drive) is empty
E:\Movies = It will show all the movies.

Its the same with my other folders on that drive.

I had the same problem with a smaller drive but there wasn't much on that so I just formatted it and it works fine again.
I can't afford to have all this data wiped so it will take a lot of time backing everything up. (which I also don't have to room for)

I hope anyone knows a solution for this except formatting the drive,

Thanks in advance

My System SpecsSystem Spec
.

15 Jan 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by Optec View Post
HI everyone,

Ive been using my WD Elements 1.5TB for quite a while now but I recently had trouble with it.
It doesn't show any of the maps I created on it. However if I type the name of the map in the address bars it does reach the map. I use it to store all my programs, games and movies so its quite important.

Example:
E:\ = It will show that this folder (drive) is empty
E:\Movies = It will show all the movies.

Its the same with my other folders on that drive.

I had the same problem with a smaller drive but there wasn't much on that so I just formatted it and it works fine again.
I can't afford to have all this data wiped so it will take a lot of time backing everything up. (which I also don't have to room for)

I hope anyone knows a solution for this except formatting the drive,

Thanks in advance
It sounds like your permissions have been changed. Do the following steps.
  1. Click Start Menu
  2. Click My Computer/Computer
  3. Right Click the drive in question
  4. Click Properties
  5. Go to the Security tab

What is listed under Group or user names: ?
My System SpecsSystem Spec
15 Jan 2012   #3

Windows 7 Ultimate x64
 
 

Its in dutch but il tranlate it directly

Everyone
System owner
SYSTEM

And all of those have full permissions.

Its also not the hidden folders, I tryed that already.
My System SpecsSystem Spec
.


15 Jan 2012   #4

Windows 7 Home Premium 64 Bit
 
 

Alright, do the following. If you have closed the properties and security tab, do steps 1-5 in my previous post again.
  1. Click Edit and follow the UAC prompt to get to the next screen.
  2. Remove Everyone
  3. Add Authenticated Users and give permissions to modify, read & execute, list folder contents, read, and write
  4. Add Administrators and give permissions for full control
  5. Add Users and give permissions to read & execute, list folder contents, and read
  6. Click Apply and then OK
  7. Click Advanced (now that you are back in the Security tab)
  8. Click the Owner tab
  9. Click Edit
  10. Follow the UAC prompt to proceed
  11. Change Owner to: select your administrative user (you may have to click Other users or groups... and enter the name of your administrative account exactly as it appears when logging in hit OK and then select that user)
  12. Tick Replace owner on subcontainers and objects
  13. Click Apply and follow the prompts accepting all that you can.
  14. Click OK.

Post back whether you are still having problems accessing your folders and file system on the drive.
My System SpecsSystem Spec
15 Jan 2012   #5

Windows 7 Ultimate x64
 
 

I tryed it couple of times but with no result. Should I restart my computer after I make the changed to take effect ?
My System SpecsSystem Spec
15 Jan 2012   #6

Windows 7 Home Premium 64 Bit
 
 

It should not require a restart. Looks like we may have to try something else. Open an Elevated Command Prompt and type in the drive letter for the drive. Then type dir. Should look like:
D:
dir
What does it print out?
My System SpecsSystem Spec
15 Jan 2012   #7

Windows 7 Ultimate x64
 
 

Volume in drive E is Elements. (Thats the name of the drive)
Volume Serial Number is XXXX-XXXX

Derectory of E:\

File Not Found
My System SpecsSystem Spec
15 Jan 2012   #8

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by Optec View Post
Volume in drive E is Elements. (Thats the name of the drive)
Volume Serial Number is XXXX-XXXX

Derectory of E:\

File Not Found
try
dir /a
My System SpecsSystem Spec
15 Jan 2012   #9

Windows 7 Ultimate x64
 
 

Thanks for helping like this by the way.
I posted this on the WD forum to and some member just said

"Google" And then no link or anything......
My System SpecsSystem Spec
15 Jan 2012   #10

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by Optec View Post
Thanks for helping like this by the way.
I posted this on the WD forum to and some member just said

"Google" And then no link or anything......
No problem. We occasionally suggest people Google things on these forums, but we usually give a little more direction as to what to Google. We try to give carefully thought out steps to solve problems rather than giving generic solutions.

If dir /a yields the same thing as dir, let us know.
My System SpecsSystem Spec
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 Computer shows external drive empty while its not.




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