Windows 7 - Problem with my mouse under windows 7

emilyan2010 · 01-15-2012

Hello. After I have reinstalled windows 7, I am having odd problems with my mouse. Sometimes, after running some processes, or even when having the computer iddle, the mouse blocks, and either I must wait several seconds for it to start working again or I must unplug it and plug it back. Before I reinstalled windows 7, it worked fine. What should I do?

Thanks in advance!

Yours, emilyan2010

writhziden · 01-15-2012

Try uninstalling and re-installing the mouse driver as follows.

Click Start Menu
Right Click My Computer/Computer
Click Manage
Click Device Manager from the list on the left
Expand Mice and other pointing devices
Right click the mouse
Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
Restart your computer
Install the latest driver for the mouse once Windows starts.

Alternatively:

Login as an adminstrative user.
Click Start Menu
Click Control Panel
Click Hardware and Sound
Click Device Manager (the last link under Devices and Printers)
Expand Mice and other pointing devices
Right click the mouse
Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
Restart your computer
Install the latest driver for the mouse once Windows starts.

Solarstarshines · 01-15-2012

Quote: Originally Posted by emilyan2010

Hello. After I have reinstalled windows 7, I am having odd problems with my mouse. Sometimes, after running some processes, or even when having the computer iddle, the mouse blocks, and either I must wait several seconds for it to start working again or I must unplug it and plug it back. Before I reinstalled windows 7, it worked fine. What should I do?

Thanks in advance!

Yours, emilyan2010

You can try the above advice also sometimes Mouses give out a long pause then movement means either it's dying or having serious compatability issues

If it continues test another mouse on the same port to make sure if the mouse reacts fine then you know the reason if it continues it would be a port issue and would advise using a different port or alternitive connection USB for instance

Just giving you a few things to think about ,I have had several situations like that occur and most of the time the mouse was going bad it happens

Ps battery powered check your batteries

emilyan2010 · 01-15-2012

Reinstalled mouse as i was told, and i will wait for future problems, in case they appear. Forgot to tell that this problem occured a few times per day, so if anything gets wrong, i will post here again. By the way, i am using a PS/2 mouse, not a USB one, so i guess it may have been a problem with a wrong driver maybe. Thanks in advance, and I will post here if this problem occurs again.

emilyan2010 · 01-25-2012

This problem still occurs, a few times a day. The mouse blocks, then gets back to normal after 5-10 seconds or if it does not i unplug it from ps/2 slot then plug it again. What should I do?

writhziden · 01-25-2012

Please provide us with your Event Viewer administrative logs by following these steps:

Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
Go to where you saved Errors.evtx
Right click Errors.evtx -> send to -> compressed (zipped) folder
Upload the .zip file here.

emilyan2010 · 01-26-2012

Here you go:

Also, it created an additional folder called LocaleMetaData which I included with this .zip.

writhziden · 01-26-2012

"Performance power management features on processor 0 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware." This probably means you need to update your BIOS through your Motherboard site. The BIOS problems may be what are causing your mouse to stop. Also, update all Intel drivers using the Intel® Driver Update Utility

You also have an application error Event ID: 10 and should proceed through the steps in Event ID 10 is logged in the Application log after you install Service Pack 1 for Windows 7 or Windows Server 2008 R2 to resolve it.

emilyan2010 · 01-26-2012

Quote: Originally Posted by writhziden

"Performance power management features on processor 0 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware." This probably means you need to update your BIOS through your Motherboard site. The BIOS problems may be what are causing your mouse to stop. Also, update all Intel drivers using the Intel® Driver Update Utility

You also have an application error Event ID: 10 and should proceed through the steps in Event ID 10 is logged in the Application log after you install Service Pack 1 for Windows 7 or Windows Server 2008 R2 to resolve it.

I went to both sites and followed the steps there. Hope this will finally work. Thanks for help! If mouse problems still occurs, i will post here again

writhziden · 01-26-2012

Alright. Best wishes!

Windows 7 - Problem with my mouse under windows 7

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