It would be good to know what model Hauppauge you are playing with. Is it a PCI card, PCI-e, external dongle, external box?
You need to install drivers for the card. Is that done? Hauppage has Windows 7 drivers for most of their current products.
To set up and configure the card it is recommended that you install the Hauppauge WinTV software. This also has to be the most current version for Windows 7. If you have an older card and are trying to use the CD then that may explain why it won't even start. It also won't start if it can't find a card - and the card does not exist until it's drivers are properly installed.
After the card is installed and configured you can then install and use a more robust program for using it. You need to check to see if the card is compatible with the software.
I use SageTV for my Hauppauge cards. For no other reason then I started with it, know it well, and don't want to change. But it is one program that works well with almost all Hauppauge cards without effort.
Hope that helps.