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Network Printer Problems__HP6500 OfficeJet A-I-1 E709n
Aloha,
I'm a newbie to this forum and I appreciate the level of expertise and experience that I observed on many threads thus far.
I have a home network using a Linksys E3200 "N" router. All of my networked client computers use either WIN7 x64 or Android. I have 2 static IP client computers (Desktops), 2 DHCP client computers (Laptops) and an Android tablet. The HP6500 is installed as a standalone network printer with a static IP. While the 2 desktop PC's are connected via ethernet to the router, the Printer is using the wireless connection as default. This has been working fairly well with some degree of instability, losing printer capability on 1 of the laptops and 1 of the desktops, the 1 I'm currently typing on. This client has also had no connectivity with the HP solution center.
I began the exercise of trying to un-install all HP software on this computer, to no avail, 4 days ago. The attempts have been via the Device Manager, Printers and Devices and more recently via a downloaded utility from the HP website, ID'ed as the HP Printer Un-Install Utility. As we speak, I've yet again, tried using the "Printers & Devices" un-install button.
I've also tried to re-install the printer over the un-successful uninstall hoping that the new install would scrub the old installation, however much to my surprise I get a new install while retaining the old install, neither of which work. In all cases of re-install, the choice is install a wireless network printer. To make things more interesting, the default status of neither machine can be changed. The re-install methods I've used have been thru "Devices and Printers" Add a Printer button, the OEM CD and a downloaded HP utility called Printer Install wizard.
I've also downloaded, installed and attempted the use of HP Home Network Diagnostic Utility, HP Hdwe Diagnostic Utility, HP Printer Diagnostic Utility and the HP "full" software download presumably where the most recent driver corrections reside, with use of the above noted Printer Install Wizard.
The home network diagnostic utility loaded and identified my printer and router by their correct static IP's and MAC's, but also replied no wireless networks were detected. The HDWE diagnostic utility gave an error message "No HP Printer recognized" and the other utilities failed to install and load a setup wizard.
The properties of the Un-installed printer (Lets call this one A)clearly identifies the correct static IP address, and Device Manager indicates "device is working properly". The newly-installed printer (lets call this one B, set automatically as default when installed) can not have the default status changed and the status of printer A can't be made default. Printer B properties do not list the static IP address. Using Device Manager, the device driver is different in both printers.
Many times the "Devices and Printers" screen fails to populate, however the printer shows up in both Device Manager and Network Map.
At this point its the end of day 5 of this saga, my current un-install attempt has not worked, it has been more than 60 minutes since I hit the button and I'm out of ideas. I really hope someone can offer some new help, particularly in using an alternative to un-install that has not been stated here.
I look forward to all replies and will start afresh tomorrow (wed).
Mahalo plenty and Aloha,
konadon