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Windows 7: Windows 7 start up error 0x00000e9 I/O error


23 Jan 2012   #1

Windows 7 Home Premuim x64
 
 
Windows 7 start up error 0x00000e9 I/O error

For the past 1 month, whenever i used to turn on my laptop, at start up, it gave me that there is an error 0x00000e9
Description : Unknown I/O error from the driver or unknown thing.

I want to restore my laptop because it has corrupted files. But whenever i want to restore i click F10 at startup, but i also have error 0x00000e9, but i click continue but it repeats it self.

I can use it in Safe mode, and im currently using Safe Mode with Networking.

I did a DriverScanner and i had 15 outdated drivers (lol), but i updated all of them. And i have a repair disc that i guess is 164 mb? Please correct me if i have the right repair disc, and if i can use it.

Windows 7 Home Premium x64 on SONY VAIO.
4GB RAM.

"------------------
System Information
------------------
Time of this report: 1/23/2012, 21:30:21
Machine name: SONY-VAIO
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.110622-1503)
Language: English (Regional Setting: English)
System Manufacturer: Sony Corporation
System Model: VPCEA24FM
BIOS: BIOS Date: 09/23/09 11:58:43 Ver: 08.00.10
Processor: Intel(R) Core(TM) i3 CPU M 350 @ 2.27GHz (4 CPUs), ~2.3GHz
Memory: 4096MB RAM
Available OS Memory: 3758MB RAM
Page File: 856MB used, 6657MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: This computer cannot play audio because the Windows Audio service is not enabled. Use the Sounds and Devices Properties control panel to enable audio. No sound card was found. If one is expected, you should install a sound driver provided by the hardware manufacturer.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------

Current Mode: 1366 x 768 (32 bit) (1Hz)

-------------
Sound Devices
-------------
Description:
Default Sound Playback: No
Default Voice Playback: No
Hardware ID:
Manufacturer ID:
Product ID:
Type:
Driver Name:
Driver Version:
Driver Attributes:
WHQL Logo'd:
Date and Size:
Other Files:
Driver Provider:
HW Accel Level: Emulation Only
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x3B34
| Matching Device ID: usb\root_hub20
| Service: usbhub
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x0020
| | Location: Port_#0001.Hub_#0002
| | Matching Device ID: usb\class_09
| | Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ Synaptics PS/2 Port TouchPad
| Matching Device ID: *sny9012
| Upper Filters: SynTP
| Service: i8042prt
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 335.2 GB
Total Space: 466.2 GB
File System: NTFS
Model: ST9500325AS

Drive: F:
Model: Optiarc BD ROM BC-5500S4
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), , 0 bytes

Drive: D:
Model: MagicISO Virtual DVD-ROM0000
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), , 0 bytes

My System SpecsSystem Spec
.

23 Jan 2012   #2

Win 8 Release candidate 8400
 
 

I saw the same question elsewhere and wonder if it is you. There is an answer there error 0x00000e9 - Microsoft Answers
My System SpecsSystem Spec
23 Jan 2012   #3

Windows 7 Home Premuim x64
 
 

No, not me. And i tried CHKDSK, it tells me something about " cannot continue on read only "
My System SpecsSystem Spec
.


23 Jan 2012   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by royabousamra View Post
No, not me. And i tried CHKDSK, it tells me something about " cannot continue on read only "
You need to run chkdsk in repair mode


Disk Check
My System SpecsSystem Spec
24 Jan 2012   #5

Windows 7 Home Premuim x64
 
 

Didnt help, but took less tahn 3 hours, and in stage 4 it replaced a file, i think audio usb has everything written on it, because when im on safe mode there is no audio, and the cause is that it is unplugged.

Somewhere in this forum, said if you could go through safe mode then go to C:\Windows\Minidump and paste what there is.


And sorry, error 0x*c*00000e9
My System SpecsSystem Spec
24 Jan 2012   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by royabousamra View Post
Didnt help, but took less tahn 3 hours, and in stage 4 it replaced a file, i think audio usb has everything written on it, because when im on safe mode there is no audio, and the cause is that it is unplugged.

Somewhere in this forum, said if you could go through safe mode then go to C:\Windows\Minidump and paste what there is.


And sorry, error 0x*c*00000e9
Sorry but we need the actual DMP files not just their names.


We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
25 Jan 2012   #7

Windows 7 Home Premuim x64
 
 

Nice guide, and for more information, i cannot access anything related to library.


Attached Files
File Type: rar Minidump.rar (480.1 KB, 58 views)
My System SpecsSystem Spec
25 Jan 2012   #8

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by royabousamra View Post
Nice guide, and for more information, i cannot access anything related to library.

Your Avast is causing your NETwNs64.sys to fail. I would remove Avast and replace with Microsoft Security Essentials AT LEAST TO TEST and update the network driver to the newest available version.

Avast can be a contributing cause of BSOD'S . Please remove and replace with Microsoft Security Essentials AT LEAST TO TEST


http://files.avast.com/files/eng/aswclear5.exe

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
25 Jan 2012   #9

Windows 7 Home Premuim x64
 
 

Uninstalled avast, but haven't replaced it with MSE, but the problem is still there.
My System SpecsSystem Spec
25 Jan 2012   #10

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by royabousamra View Post
Uninstalled avast, but haven't replaced it with MSE, but the problem is still there.
Problem?
My System SpecsSystem Spec
Reply

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