Windows 7 Forums Search
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find solutions with any problems, errors or issues you are experiencing with Windows 7. The Windows 7 forum also covers news and updates and has an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7 - Some USB mass storage devices don't work

 
01-25-2012   #1


Windows 7 Ultimate 64-bit
 
 

Some USB mass storage devices don't work

They work in my other PC's though.

When I plug them in, it fails to install the driver and in the device manager they are listed as Generic USB2.0 card (The drivers for this device are not installed. (Code 28)).

I have the latest motherboard drivers/BIOS.

(My system specs are filled in for further details).

My System SpecsSystem Spec
01-25-2012   #2


Windows 7 Professional x64
 
 


Hello eforce, and welcome to Sevenforums

Have you tried right clicking the device and clicking update driver>search internet for correct drivers?

Are you positive you installed the (most recent) USB drivers for your motherboard, as they are required.

If you would like, you can set windows to automatically search for drivers through windows update for you: Device Installation Settings
My System SpecsSystem Spec
01-25-2012   #3


Windows 7 Ultimate 64-bit
 
 


Quote   Quote: Originally Posted by DustSailor View Post
Hello eforce, and welcome to Sevenforums

Have you tried right clicking the device and clicking update driver>search internet for correct drivers?

Are you positive you installed the (most recent) USB drivers for your motherboard, as they are required.

If you would like, you can set windows to automatically search for drivers through windows update for you: Device Installation Settings
I have tried uninstall and re-installing the driver and the option to update via the internet.

My motherboard uses AMD drivers as it uses an AMD chipset and they are the latest version, it's not like Intel boards where you have loads of different ones (unless Sapphire are just being lazy).
My System SpecsSystem Spec
.


01-25-2012   #4


Windows 7 Professional x64
 
 


What are the differences between the devices? Some of them work and others do not?

You have all windows updates installed?

Do you have a 3rd party firewall installed? What antivirus are you using? Try temporarily disabling it to see if you notice any change.

Have you done any registry editing?

Enter your motherboard info here to search for other drivers: http://support.amd.com/us/Pages/AMDSupportHub.aspx
My System SpecsSystem Spec
01-25-2012   #5


Windows 7 Ultimate 64-bit
 
 


Quote   Quote: Originally Posted by DustSailor View Post
What are the differences between the devices? Some of them work and others do not?

You have all windows updates installed?

Do you have a 3rd party firewall installed? What antivirus are you using? Try temporarily disabling it to see if you notice any change.

Have you done any registry editing?

Enter your motherboard info here to search for other drivers: AMD Support & Drivers
Turns out Sapphire were being lazy, very lazy, on their site they only had 8.8, the AMD site had 12.1, while this didn't fix the problem, guess it can't hurt to update.

However, I checked Windows Update, my fatal mistake was ignoring the updates in italics (italics = supposedly non-essential?), installed them all, one of them on the Microsoft site there was a USB issue caused by Windows 7 64-bit, so I think that was what did it, all USB devices work which originally didn't.

Thanks!
My System SpecsSystem Spec
01-25-2012   #6


Windows 7 Professional x64
 
 


Thats awesome, glad it is working for you

If you can, mark the thread as "solved" so others may gain from your findings.
My System SpecsSystem Spec
Reply

 Some USB mass storage devices don't work problems?



Thread Tools



Similar Threads for: Some USB mass storage devices don't work
Thread Forum
Solved USB mass storage devices cause permanent computer crashes Crashes and Debugging
Solved Asrock H67M / Etron USB: Can't access USB Mass Storage Devices anymore Drivers
Solved Computer not Reading Mass Storage Devices Hardware & Devices
Device Manager, Other Devices, "Mass Storage Controller" Hardware & Devices
USB Mass Storage devices won't install Crashes and Debugging


All times are GMT -5. The time now is 01:19 PM.



Windows 7 Forums is an independent web site and has not been authorized,
sponsored, or otherwise approved by Microsoft Corporation.
"Windows 7" and related materials are trademarks of Microsoft Corp.
© Designer Media Ltd
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30