|04 Feb 2012||#12|
I am still waiting for a reply from ASUS, so I decided to try to get the pc to run one last time. By the way, i changed the CMOS battery, but that didn't fix it. I managed to get windows 7 on it again, but it would just freeze up as usual. (Even in safe mode) When I would reboot it, it the bios shows a message about recoving settings. "It said press F1 for setup, or press F2 to load defualt values." That definitely is not normal for this motherboard. I'd say that is a definite sign of a bad board. I'm just curious at what is causing all this to happen...
|My System Specs|
|05 Feb 2012||#13|
I moved one memory stick around in all the different slots, and it would work. Here's the weird part, yesterday, the PC wouldn't boot with a stick in the "A1" slot, but I could have two sticks in slots A2 and B2 at the same time, or just one stick in B1. Last night it also wouldn't boot with all four sticks. Overnight I let it run with one stick in slot B1, and it was still running great, it ran 13 hours without a problem. (new record) Now I put all four sticks back in the slots this morning, and it booted without a problem?!?! I had a WTF?!? Moment... lol I really have no idea what's up with this board, but it seems to be working.. "fingers crossed"
|My System Specs|
|02 Apr 2012||#14|
Ok, so after fighting with ASUS for two months (long story), I FINALLY got my beloved PC running again. Turns out it was a bad motherboard.
Anyway, I will explain the situation with ASUS support. Remember when I got the RMA for my motherboard? Well the email I received from Mr. Franklin Archibald stated to include "All ASUS accessories" with the package (I now know that you DO NOT do that) and so I did, not knowing any better. So then when I got my replacement motherboard, it was just a board, no SATA cables, I/O shield, VGA switch card, Nothing... So I called ASUS support (my ass) and asked what was going on, the guy accused me of "modifying" the email (which I forwarded to him as proof) and sent me a credit card form to pay for the shipping of my products back to me. I refused to pay and told him I am not going to pay for ASUS's mistake. Then five calls and a month and a half later, I demanded to talk to a supervisor/boss to resolve this issue. After talking to this man, he realized that it was NOT my mistake and told me he would fix the issue. Then just last week I received a package from ASUS with all the accessories for the M4A89GTD series boards. To sum it up, DO NOT SEND ANYTHING WITH A MOTHERBOARD BACK TO ASUS, even if the email tells you too. In my case the RMA email that I received was for an ASUS router, not a motherboard, which explains the need for all the parts.
Here is a copy of my RMA email.
**Please do not respond to this email. For any inquiries, please contact the Customer Service Department at ASUS Service for North America or 812-282-2787**
Dear Mr. or Ms:
**** Please read ENTIRE contents of this email before shipping your product back to ASUS**
Your RMA# is XXXXXXXXXX
o RMA# is valid for 30 days from issued date.
- RMA# must be written on the outside box or will be rejected
- RMA process is approximately 10 business days (excludes ALL holidays, weekends, and transit time)
- Customers are responsible for one-way shipping
- ASUS standard shipping method is FedEx Ground
- Automated email notifications are sent when your RMA has shipped. Please be sure to check spam folders / filters
- Status Checks: ASUS Service for North America or 812-282-2787
- ASUS - USA is a warranty repair service center. Please contact place of purchase for credit, refunds, upgrades / model changes, or new retail box replacement. ASUS does not provide these services under any circumstances
o You must verify the serial # you have provided for your RMA is on the actual product itself
- If different, please contact customer service immediately and have RMA update with the correct information
- If serial # has a discrepancy this will cause processing delays & longer turn-around-time
- If you are unable to find the serial # on the actual product, your product manufacturers warranty is VOID. Please see ASUSTeK Computer Inc. -Support- for more detail on your warranty. This includes altered serial #.
- Please be sure to include all original packaging and accessories, including the following
user manuals, software, antennas, power adapter / cables, and original box
- Please DO NOT send in any Non-ASUS products: CPU, memory, after-market heat sink / fans as these items will not be returned, and you will be expected to pay the return shipping for these items
o Include a brief description of problem & any troubleshooting / testing steps you may have tried.
o Physical damage is not covered under your ASUS manufacturer’s warranty and automatically VOIDS your warranty. ASUS reserves the right to reject any product received with physical damage.
- Damage can include any shape or form of corner / edge damage / markings with pens and/or markers
- Broken traces or burns due to improper installation / removal of other components
- Broken CPU socket or bent pins
o Packaging / Shipping Information:
- 2 inches of padding around product itself (examples: popcorn, bubble wrap, foam)
- Must be packaged in a box
- Envelopes will be rejected
RMA SHIPPING ADDRESS:
ASUS Technology Services
ATTN: RMA Dept, RMA
121 River Ridge Circle, Dock C
Jeffersonville, IN 47130
ASUS Product Support Team
ASUS Tech Support
Phone Support: 812-282-2787
ASUSTeK Computer Inc. -Support-
ASUS Service for North America
Thanks for taking the time to read this.
|My System Specs|
|Similar help and support threads|
ASUS M4A89GTD Pro/USB3: USB3 driver issues
Hello and thanks for any help you can provide. I have been having issues with my ASUS motherbord, I recently cleaned and re-formatted my main HDD, after doing this i re installed windows and all my normal drivers, motherboard, cpu, gpu, etc. But for some reason every time I install my USB3...
BSOD 0x00000124 on Asus M5A78L-M/USB3 & AMD FX-4170
Hi all, I am having random BSOD's on the above combo, not heat/CPU load related, they are all the same report (below). My system is: Motherboard : Asus M5A78L-M/USB3 CPU : AMD FX-4170 Memory : 8GB (1x 4GB and 2x 2GB) OS : Windows 7 Professional x64
|BSOD Help and Support|
RAM Compatibilty on Asus M5A78L-M/USB3 Motherboard
Hi, I am wondering if anyone can help tell me if this ram: Crucial CT25664BA1339 2GB 240-PIN PC3-10600 DIMM DDR3 Memory Module Amazon.com: Crucial CT25664BA1339 2GB 240-PIN PC3-10600 DIMM DDR3 Memory Module: Electronics Is compatible with this motherboard: Asus M5A78L-M/USB3
|Hardware & Devices|
PC freezes randomly when USB3 PCIe adapter is installed
This problem is posted all over the inet - but no solutions yet that I could find. I have a VLI VL-800 device connected to the PCIe 1x bus. It creates 4x USB3 ports on the front panel, one being used for a card reader. When it is inserted and I plug in a USB device it will function for a time then...
ASUS M5A78L-M/USB3 compability with Corsair XMS3 2x2GB 1600MHz 1.65V
Helle everyone. I have a problem with the sound on my board "popping / clicking sound" like when you power on your speakers but it's constantly does that and even when on standby...I will start from the very first day when I built my PC. Well I built my PC from following parts : Motherboard: ASUS...
|Hardware & Devices|
Motherboard for USB3 & SATA3
Cpu i5 or AMD 1090t or whatever. I can pick out a motherboard that will support USB3 and SATA3 and of course I will have the 2 HD for them. I don't know crap about motherboards but when I pick one out to build my new computer what should I be looking at bus speed and so forth because I don't want...
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.
© Designer Media Ltd
All times are GMT -5. The time now is 13:13.