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Windows 7: HP 1050 Deskjet - Unable to Scan (Scanner Unreachable)

27 Jan 2012   #1
seachelle

Windows 7 Home Premium 64 bit
 
 
HP 1050 Deskjet - Unable to Scan (Scanner Unreachable)

Hi,

Have bought a new laptop, ASUS and have hooked up my HP 1050 Deskjet - Printer/Scanner. (Have had no issues with Printer/Scanner with previous laptop!)

The operating system is Windows 7 Home Premium 64 bit.
There is no problems with Printing, but when trying to scan I get a message that says Scanner communication cannot be established.

I have tried un installing and re installing. Have even gone through everything with HP Tech support to no avail, as when doing a test of sorts there seems to be an issue with the WIA?

Any Ideas?
Thanks.


My System SpecsSystem Spec
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27 Jan 2012   #2
Ambimom

Windows 7 Home Premium 64 bit
 
 

Are you scanning with the buttons on the unit or through the HP software?

Have you checked HP for latest software for your scanner?

Have you tried scanning through other software, e.g. The Gimp, or IrfanView, or your word processor software?
My System SpecsSystem Spec
27 Jan 2012   #3
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Hello seachelle. Sorry to hear you're having problems.

Did HP tech support have you reinstall the drivers for your 1050? I have an older Lexmark all in one. When I first connected it to my Windows 7 64-bit computer, several components didn't work. I went to the Lexmark website, locate the 64-bit drivers and reinstalled. I didn't uninstall the original drivers. Just installed right over them. I got a prompt that the drivers were already installed and I needed to uninstall to avoid conflicts. I ignored the warning, did the installation and when finished, everything worked. If you try this, create a restore point just in case you have to restore your system.

System Restore Point - Create

System Restore

Software & Driver Downloads HP Deskjet 1050 All-in-One Printer - J410a - HP Customer Care (United States - English)
My System SpecsSystem Spec
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28 Jan 2012   #4
seachelle

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by Ambimom View Post
Are you scanning with the buttons on the unit or through the HP software?

Have you checked HP for latest software for your scanner?

Have you tried scanning through other software, e.g. The Gimp, or IrfanView, or your word processor software?
Hi,

Yes have done all the above but still nothing! Thanks for posting your thoughts though
My System SpecsSystem Spec
28 Jan 2012   #5
seachelle

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by marsmimar View Post
Hello seachelle. Sorry to hear you're having problems.

Did HP tech support have you reinstall the drivers for your 1050? I have an older Lexmark all in one. When I first connected it to my Windows 7 64-bit computer, several components didn't work. I went to the Lexmark website, locate the 64-bit drivers and reinstalled. I didn't uninstall the original drivers. Just installed right over them. I got a prompt that the drivers were already installed and I needed to uninstall to avoid conflicts. I ignored the warning, did the installation and when finished, everything worked. If you try this, create a restore point just in case you have to restore your system.

System Restore Point - Create

System Restore

Software & Driver Downloads HP Deskjet 1050 All-in-One Printer - J410a - HP Customer Care (United States - English)

Hi There,

Yes HP Support helped me with re installation, and we did what we call a work around, trying to scan through Paint and other options but nothing worked. Spent a whole hour on the phone with HP, I believe they did everything possible but appears to be something with the WIA, what ever that is!

If you have any further ideas, would appreciate your input.

Thank you for posting a reply.
My System SpecsSystem Spec
28 Jan 2012   #6
marsmimar

Microsoft Community Contributor Award Recipient

 
 

I found this older thread concerning a problem with Windows 7 recognizing an HP Laserjet 1020. One suggestion was to try using Compatibility Mode.

Compatibility Mode

The solution that eventually worked came in post # 9. I realize you're not using a Laserjet but the steps given might work for you as well.
My System SpecsSystem Spec
21 Feb 2012   #7
seachelle

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by marsmimar View Post
I found this older thread concerning a problem with Windows 7 recognizing an HP Laserjet 1020. One suggestion was to try using Compatibility Mode.

Compatibility Mode

The solution that eventually worked came in post # 9. I realize you're not using a Laserjet but the steps given might work for you as well.

Thank you once again for posting. I eventually took printer in to a tech guy, when he went to scan it worked! So annoying as everything he did, I had already done! Thanks again.
My System SpecsSystem Spec
21 Feb 2012   #8
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Glad to hear your printer is working now.

Sometimes I think computers and all of the add-ons like printers, external hard drives, etc get together and work up ways to make our lives miserable.
My System SpecsSystem Spec
Reply

 HP 1050 Deskjet - Unable to Scan (Scanner Unreachable)




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