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Windows 7: Printer keeps going offline


28 Jan 2012   #1

 
Printer keeps going offline

I have a HP C310a that frequently goes offline. This happens whether connected via USB or wireless. Not a big problem but takes time to correct. Hp support no help.
Any ideas?


My System SpecsSystem Spec
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28 Jan 2012   #2

Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
 
 

Answer #1 - two people confirmed by plugging the printer directly into an outlet instead of a surge protector, it would stay online. Crazy, but worth a try

Answer #2 - make sure you have the latest firmware installed. Note firmware is different from software.

Software & Driver Downloads HP Photosmart Premium e-All-in-One Printer - C310a - HP Customer Care (United States - English)

Look under the update tab
My System SpecsSystem Spec
29 Jan 2012   #3

 

My printer is update regarding firmware and it is plugged into a wall outlet.
My System SpecsSystem Spec
.


29 Jan 2012   #4

Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
 
 

Try resetting the printer...

Support Menu : Button Sequence from Home/Idle Screen:
BL/TL/BR/TL. Press touchscreen button "Support Menu". [after power on]
My System SpecsSystem Spec
29 Jan 2012   #5

 

I don't understand BL/TL/BR/TL.
My System SpecsSystem Spec
30 Jan 2012   #6

Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
 
 

Found this:

Quote:
I had a similar experience with HP online help. He had me push a different sequence of imaginary buttons (not the icons). Never could get to the engineering menu to do semi-full reset. He ended up telling me to return the printer. Instead, I went into the menu and set it to "restore factory defaults" and now the printer will come back "awake" even after extended periods of non use.
From:

Photosmart c310 goes to sleep but won't wake up - Page 3 - HP Support Forum
My System SpecsSystem Spec
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 Printer keeps going offline




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