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Windows 7: Printer won't print queue until I shut down computer

30 Jan 2012   #1

windows 7 32 bit
 
 
Printer won't print queue until I shut down computer

Printer (Lexmark X2600) used to work fine. Now computer is sending print jobs to the print queue but nothing gets printed until I shut down the computer. Then everything in the queue prints out. The machine and printer belong to a puter-phobic friend of mine. The CPU is a fairly cheapo "emachine", several years old, w/Windows 7.
Thanks!

My System SpecsSystem Spec
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30 Jan 2012   #2
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Hello June, and welcome to Seven Forums.

You might see if clearing and resetting the printer queue may help in case it may be corrupted.

Print Spooler Queue - Clear and Reset

Hope this helps,
Shawn
My System SpecsSystem Spec
30 Jan 2012   #3

windows 7 32 bit
 
 

Thanks Shawn,
I'll give that a try this weekend. It's a hassle trying to work on someone else's machine 20 miles away. But I'd really like to get it working for her. I noticed that I could delete all the jobs in the queue but one - maybe clearing it is the key.
June
My System SpecsSystem Spec
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30 Jan 2012   #4
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

You're welcome June. I hope it works for you as well. Please let us know how it went.
My System SpecsSystem Spec
31 Jan 2012   #5

windows 7 32 bit
 
 

Will do - thanks again!
June
My System SpecsSystem Spec
14 Feb 2012   #6

windows 7 32 bit
 
 

My friend's printer is working! I didn't get to try your directions - by the time I got to her place the printer wasn't working at all. It gave a different error message each time we tried it. Ended up uninstalling/deleting everything printer related and had to run the install disc 5 times, trying different variations, before the files finally downloaded correctly (really - how hard can it be to install a printer!?). Thank you very much for your detailed help. I'm saving the info on printer queues for future reference and hope I can pick your brain when I have problems in the future.
June
My System SpecsSystem Spec
14 Feb 2012   #7
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

That's great news June. I'm happy to hear that the printer is working now. Thank you for posting back.
My System SpecsSystem Spec
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 Printer won't print queue until I shut down computer




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