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Windows 7: Hardware ID Missing fault with DVD drive, even when replaced DVD.


03 Feb 2012   #1

Windows 7 32-Bit Professional
 
 
Hardware ID Missing fault with DVD drive, even when replaced DVD.

Hi

Was getting the following error: "Hardware ID Missing, Windows cannot identify the device plugged into the ATA Controller 0"

To date I have carried out the following actions with no success:

1. Removed DVD and re-connected
2. Deleted ATA Controller 0 in Manage Device Manager and rebooted
3. Installed the latest driver and rebooted
4. Removed all motherboard connections and re-connected
5. Purchased replacement DVD drive and replaced

The DVD opens/closes correctly. When I boot into BIOS the DVD is present but listed as this in the Boot Menu:

CD/DVD \S[TKozp)CLD^D_ \S-L>3:H(-(PM)

God only knows what that means, but could be a good clue!!!

If anyone could please help it would be appreciated, many thanks in advance..

Rik

System:

Toshiba Satellite P200D-128
Vista 32 Bit
2GB RAM
Processor AMD Turion 64x2


My System SpecsSystem Spec
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03 Feb 2012   #2

Windows 7 Home Premium 64 Bit
 
 

My System SpecsSystem Spec
03 Feb 2012   #3

Windows 7 32-Bit Professional
 
 

Thanks for the response. I attempted both link but neither worked, stating that they were unable to repair the connection issue.

I have attached a screen shot of Device Manager showing the two ATA 0 devices, one is showing working normally, the screen shot shows the error indicated on the second ATA 0 device.

Thanks


Attached Files
File Type: docx Fixit SS.docx (1.03 MB, 71 views)
My System SpecsSystem Spec
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03 Feb 2012   #4

Windows 7 Home Premium 64 Bit
 
 

I am wondering if there is something wrong with the connection to the motherboard. Since you have had the same experience now with two drives, you may want to contact Toshiba and find out what they recommend. Are you still under warranty?
My System SpecsSystem Spec
03 Feb 2012   #5

32bit: XP, Win7 H.P. / 64bit: 2008R2, Win7 Pro, Ultimate / Several flavors of Linux
 
 

Thinking out loud here...

> ATA
> Device Mangler sees two on Channel 0
> Replaced "defective" drive

Leads me to ask: what ELSE is on Channel 0?

Being ATA, with two devices on one channel, one is MASTER and the other is SLAVE, set with jumpers or cable configured.

Sounds like you may have two MASTER devices on one channel.

Regards,
GEWB
My System SpecsSystem Spec
03 Feb 2012   #6

Windows 7 32-Bit Professional
 
 

No, warranty expired. Ok, so 2 MASTER's set to ATA... makes sense, but how would I find out what the other 'device' is? Also, as regards to jumper settings, I' not too sure on what you mean to be honest.....could you please provide further advice?

I guess a bad connection on the mobo could be a possibility, but who can explain the boot sequence listing as for the DVD as this:

CD/DVD \S[TKozp)CLD^D_ \S-L>3:H(-(PM)

That's what I really don't get!! lol!!!
My System SpecsSystem Spec
03 Feb 2012   #7

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by rikstaparr View Post
No, warranty expired. Ok, so 2 MASTER's set to ATA... makes sense, but how would I find out what the other 'device' is? Also, as regards to jumper settings, I' not too sure on what you mean to be honest.....could you please provide further advice?

I guess a bad connection on the mobo could be a possibility, but who can explain the boot sequence listing as for the DVD as this:

CD/DVD \S[TKozp)CLD^D_ \S-L>3:H(-(PM)

That's what I really don't get!! lol!!!
Honestly, if I were in your position with this type of problem with a laptop, I would just get an external CD/DVD drive. It will be much cheaper than any other solution Toshiba will offer, and I have no idea how to change Master/Slave settings for laptop hardware. If anyone else can come up with a better option or knows how to change hardware settings, definitely consider it, but that is my opinion and suggestion.

One last thing you could try (probably won't work as I imagine this has already been accomplished through replacing the drive) is reset the CMOS and BIOS hardware/software connections.
  1. Go into your BIOS and load default settings to clear the CMOS memory.
  2. Save Settings and exit the BIOS.
  3. Shut down and turn off the computer.
  4. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
  5. Hold down the power button for 30 seconds. This closes the circuit and ensures all power from components is drained to clear the software connections between the BIOS and hardware and clear any corruption in the temporary memory.
  6. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall.
  7. Turn it on to reinitialize the software connections between the BIOS and hardware, and post back your results.
My System SpecsSystem Spec
03 Feb 2012   #8

32bit: XP, Win7 H.P. / 64bit: 2008R2, Win7 Pro, Ultimate / Several flavors of Linux
 
 

If this were a desktop, I would say:
ATA allows up to two devices on a channel. Those devices are connected to the motherboard by a ribbon cable that has one connector for the motherboard and two device connectors. ATA devices typically have a set of jumper pins on the back of the device - one jump configuration sets the device as MASTER and another jump configures as SLAVE.

An ATA channel with two devices must have one device as MASTER and the second as SLAVE. Things can get strange if both devices on a single channel are configured the same (either MASTER or SLAVE).

Find the installation instructions for your devices - there should be a drawing/picture/instructions on setting MASTER and SLAVE.

ATA also allows for the CABLE SELECT method of identifying devices - this is also described in your device user manual.
But as a laptop, I'm thinking the HD and DVD may share channel 0 so it still holds that the DVD needs to be set as SLAVE.


Regards,
GEWB
My System SpecsSystem Spec
03 Feb 2012   #9

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by GEWB View Post
If this were a desktop, I would say:
ATA allows up to two devices on a channel. Those devices are connected to the motherboard by a ribbon cable that has one connector for the motherboard and two device connectors. ATA devices typically have a set of jumper pins on the back of the device - one jump configuration sets the device as MASTER and another jump configures as SLAVE.

An ATA channel with two devices must have one device as MASTER and the second as SLAVE. Things can get strange if both devices on a single channel are configured the same (either MASTER or SLAVE).

Find the installation instructions for your devices - there should be a drawing/picture/instructions on setting MASTER and SLAVE.

ATA also allows for the CABLE SELECT method of identifying devices - this is also described in your device user manual.
But as a laptop, I'm thinking the HD and DVD may share channel 0 so it still holds that the DVD needs to be set as SLAVE.


Regards,
GEWB
That makes sense. Did any documentation come with the DVD drive as to how to set it as SLAVE? If you remove the drive, do you see any jumpers or switches to change it to SLAVE?
My System SpecsSystem Spec
03 Feb 2012   #10

32bit: XP, Win7 H.P. / 64bit: 2008R2, Win7 Pro, Ultimate / Several flavors of Linux
 
 

ATA drives I have used in the past had jumper pins and a jumper cap. DVD/CD would typically have three pins - cover 1-2 or 2-3 with the cap to set the property. I do recall seeing a drive with only two pins and a vacant space but that was long ago. I suppose a unit could also use a small switch but I haven't seen that. You'll have to get the instructions or take a close look at the unit.

Regards,
GEWB
My System SpecsSystem Spec
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 Hardware ID Missing fault with DVD drive, even when replaced DVD.




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