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Windows 7: Laptop won't recognize scanner

13 Feb 2012   #1
jamtso

windows 7
 
 
Laptop won't recognize scanner

I have an Acer laptop running windows 7 . I plugged in my scanner but the computer won't recognize it, no matter what USB port I use. it's a bearpaw 1200 cu scanner. any help is appreciated, thanks


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13 Feb 2012   #2
dsk04

windows 7 premium 64 bit
 
 

try a powered hub...? test the usb cable on something else...? are you sure its powered on...?
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13 Feb 2012   #3
bassfisher6522

Windows 7 Ultimate 64 bit
 
 

Hold old is the scanner? Are you sure it's compatible with windows 7?
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13 Feb 2012   #4
chris1neji

Windows 8 64 bit PRO
 
 

You might need to manually download the the driver files.
As long as this Scanner is working fine and receives power and your usb ports are working. I can only assume it is a driver issue. Please post the product information Model number and manufacturer
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13 Feb 2012   #5
dsk04

windows 7 premium 64 bit
 
 

does it even show up as 'unknown' device?
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13 Feb 2012   #6
bobkn

Windows 7 Pro X64 SP1
 
 

Quote   Quote: Originally Posted by jamtso View Post
I have an Acer laptop running windows 7 . I plugged in my scanner but the computer won't recognize it, no matter what USB port I use. it's a bearpaw 1200 cu scanner. any help is appreciated, thanks
I'm a little surprised that nothing is detected, but regardless, the scanner is not supposed to be Win7 compatible:

Windows 7 Compatibility for mustek bearpaw 1200cu: Drivers, Updates, Downloads

The latest drivers that Mustek lists for it are more than 10 years old:

BearPaw 1200CU

I suppose that if you were running Win7 Pro or Ultimate, you could run XP Mode (Windows XP running in a VM), but it'd have to be a really great scanner for it to be worth the trouble.
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19 Feb 2012   #7
jamtso

windows 7
 
 

Thanks for the help everyone I have been out of town for a few days. It[s a mustek bearpaw 1200 cu and I have it installed on my desktop and it works fine. I have the updated zip file from the net. so the software works I will try the extension cord that could be the problem.
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 Laptop won't recognize scanner




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