Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: ? FAX Utility

27 Feb 2012   #1

Windows 7 Pro 64
? FAX Utility

I installed a new all-in-one printer (Epson Artisan 837) and it is working just fine including its faxing ability. When I look in the "Devices & Printers", I see something called "Fax" and it says "Microsoft shared fax driver". What is this and is this something I need or can it just be deleted? There is another item listed called "Microsoft XPS Document Writer". Same questions for this one??

And I am now getting a dialog box that shows up each time I boot. The header says "FAX Utility" and the text says, "There is a problem with the parameters for the database library". Is this coming from the new fax driver for the Epson (I don't think so since it is working perfectly) or from the Microsoft driver, whatever that is??

My system is Windows 7 Pro x64

My System SpecsSystem Spec

07 Dec 2012   #2

Windows 7 Ultimate 64 bit

Same problem here (almost a year after yours). I just disconnected an Epson WorkForce printer. Sounds like that may be the common denominator.
My System SpecsSystem Spec
07 Dec 2012   #3

Win 7 Pro 64-bit 7601

the XPS document writer is a virtual printer you use to create XPS documents (much like a free program called "pdf995" is a virtual printer that creates pdf documents from what you are printing with them).

As for the fax thing, it should be a Windows 7 trick, a virtual fax pointing to the actual device, this "shortcut" is used if you want to easily share it on the home network (and send fax from a PC that isn't the one connected to the device). It uses this trick when the driver from the manufacturer does not allow to share the fax on its own, or simply to have more control over the device.

Either of these two is perfectly normal, move along.
My System SpecsSystem Spec


 ? FAX Utility

Thread Tools

Similar help and support threads for2: ? FAX Utility
Thread Forum
Solved Asus Utility won't run Hardware & Devices
Temperature utility for both cpu and gpu General Discussion
fax utility General Discussion
Foxconn ONE utility Performance & Maintenance
Fix IE Utility 1.0 Software
Screenshot Utility Software
Any registry utility for W7 x64? Software

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:15 AM.
Twitter Facebook Google+

Windows 7 Forums

Seven Forums Android App Seven Forums IOS App

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33