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Windows 7: Issues with a Xerox scanner, device not recognized by computer

28 Feb 2012   #1
Greenfire

Windows 7 Ultimate x64
 
 
Issues with a Xerox scanner, device not recognized by computer

Hey guys,

My Xerox Documate 510 scanner is flat out not recognized by my computer. Its not showing up as an "unspecified" device in Device Management, and I don't see an unidentified device category in Device Manager. Wondering what the problem is, as I have a huge backlog of papers I need to digitize.

I've installed the drivers and used the scanner on other Win 7 computers without a problem, so I'm not sure what the problem is. Any ideas?

Thanks,
-greenfire


My System SpecsSystem Spec
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28 Feb 2012   #2
sreedhav

MS Windows 7 Home Premium 64-bit SP1
 
 

Dear Greenfire,
Kindly unplug the scanner from the PC and re-plug and check! Secondly, uninstall the Drivers and re-install from here: Xerox DocuMate 510 Drivers and Manuals .Restart/reboot after the installation is complete.
This link may come in useful: http://www.computerhope.com/issues/ch000834.htm

Please post results!
Best wishes and regards,
sreedhav
My System SpecsSystem Spec
28 Feb 2012   #3
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

Make sure the scanner is not connected to your computer until you have installed the drivers.

Once you've installed them you can switch your scanner on, and then connect the USB lead, after which Windows should detect the scanner.
My System SpecsSystem Spec
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28 Feb 2012   #4
sreedhav

MS Windows 7 Home Premium 64-bit SP1
 
 

Quote   Quote: Originally Posted by seavixen32 View Post
Make sure the scanner is not connected to your computer until you have installed the drivers.

Once you've installed them you can switch your scanner on, and then connect the USB lead, after which Windows should detect the scanner.
Excellent point!
sreedhav
My System SpecsSystem Spec
28 Feb 2012   #5
Greenfire

Windows 7 Ultimate x64
 
 

Hey guys,
Thanks for the responses. Tried everything as specified, but the scanner still isn't being recognized by the computer. I really hope its not the case but if there's nothing else that can be done, I'll toss it in the trash and buy a new one.
My System SpecsSystem Spec
28 Feb 2012   #6
sreedhav

MS Windows 7 Home Premium 64-bit SP1
 
 

Quote   Quote: Originally Posted by Greenfire View Post
Hey guys,
Thanks for the responses. Tried everything as specified, but the scanner still isn't being recognized by the computer. I really hope its not the case but if there's nothing else that can be done, I'll toss it in the trash and buy a new one.
Dear Greenfire,
Does it not come with an installation CD? Kindly post a snap of what's seen in >Control Panel>Hardware and devices. Checkout mine.

regards,
sreedhav


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My System SpecsSystem Spec
28 Feb 2012   #7
Greenfire

Windows 7 Ultimate x64
 
 

-desktop.png


My System SpecsSystem Spec
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 Issues with a Xerox scanner, device not recognized by computer




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