Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Issues with a Xerox scanner, device not recognized by computer


28 Feb 2012   #1

Windows 7 Ultimate x64
 
 
Issues with a Xerox scanner, device not recognized by computer

Hey guys,

My Xerox Documate 510 scanner is flat out not recognized by my computer. Its not showing up as an "unspecified" device in Device Management, and I don't see an unidentified device category in Device Manager. Wondering what the problem is, as I have a huge backlog of papers I need to digitize.

I've installed the drivers and used the scanner on other Win 7 computers without a problem, so I'm not sure what the problem is. Any ideas?

Thanks,
-greenfire


My System SpecsSystem Spec
.

28 Feb 2012   #2

MS Windows 7 Home Premium 64-bit SP1
 
 

Dear Greenfire,
Kindly unplug the scanner from the PC and re-plug and check! Secondly, uninstall the Drivers and re-install from here: Xerox DocuMate 510 Drivers and Manuals .Restart/reboot after the installation is complete.
This link may come in useful: http://www.computerhope.com/issues/ch000834.htm

Please post results!
Best wishes and regards,
sreedhav
My System SpecsSystem Spec
28 Feb 2012   #3

Windows 7 Ultimate SP1 64-Bit
 
 

Make sure the scanner is not connected to your computer until you have installed the drivers.

Once you've installed them you can switch your scanner on, and then connect the USB lead, after which Windows should detect the scanner.
My System SpecsSystem Spec
.


28 Feb 2012   #4

MS Windows 7 Home Premium 64-bit SP1
 
 

Quote   Quote: Originally Posted by seavixen32 View Post
Make sure the scanner is not connected to your computer until you have installed the drivers.

Once you've installed them you can switch your scanner on, and then connect the USB lead, after which Windows should detect the scanner.
Excellent point!
sreedhav
My System SpecsSystem Spec
28 Feb 2012   #5

Windows 7 Ultimate x64
 
 

Hey guys,
Thanks for the responses. Tried everything as specified, but the scanner still isn't being recognized by the computer. I really hope its not the case but if there's nothing else that can be done, I'll toss it in the trash and buy a new one.
My System SpecsSystem Spec
28 Feb 2012   #6

MS Windows 7 Home Premium 64-bit SP1
 
 

Quote   Quote: Originally Posted by Greenfire View Post
Hey guys,
Thanks for the responses. Tried everything as specified, but the scanner still isn't being recognized by the computer. I really hope its not the case but if there's nothing else that can be done, I'll toss it in the trash and buy a new one.
Dear Greenfire,
Does it not come with an installation CD? Kindly post a snap of what's seen in >Control Panel>Hardware and devices. Checkout mine.

regards,
sreedhav


Attached Images
 
My System SpecsSystem Spec
28 Feb 2012   #7

Windows 7 Ultimate x64
 
 

Issues with a Xerox scanner, device not recognized by computer-desktop.png


My System SpecsSystem Spec
Reply

 Issues with a Xerox scanner, device not recognized by computer




Thread Tools



Similar help and support threads for2: Issues with a Xerox scanner, device not recognized by computer
Thread Forum
Scanner not recognized by some programs Drivers
USB device not recognized - but there is no usb device connected Hardware & Devices
USB device Not Recognized Hardware & Devices
Nvstor64 issues a reset to device and Freezes Computer Again BSOD Help and Support
Xerox 2400 scanner - help! Hardware & Devices
How to Prevent Scanner from being a Start Up Device Hardware & Devices
USB Device not recognized. Hardware & Devices

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 01:35 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33