Mouse input not recognized

E

el explorador

New member
Hi, I'm using the (painfully slow) keyboard to use my cursor as my computer disconnected my USB mouse when I woke up the computer a couple of days ago and hasn't accepted mouse input since. This particular mouse works fine on my laptop, as do the other two (wireless) mice that I tested. My wacom tablet is also unable to affect the cursor.


I tried deleting all drivers from the USB and mouse sections of the device manager and a hard restart, no change.

I checked the bios and it seems to say that usb is being recognized. I can still use the ports to charge my phone and they light up my wacom and wireless mouse, just don't accept input.

malwarebytes came up empty.

thanks for your attention :)

System: win 7 home premium, sp1
nvidia geforce 512 mb
intel pentium e5200
 

My Computer

Computer Manufacturer/Model Number
Gateway SX2800-02h
OS
win 7 home premium
CPU
Pentium e5200 dual core 2.5ghz
Motherboard
? under device manager it says ACPI x64 based pc
Memory
4gig ddr3
Sound Card
?
Monitor(s) Displays
syncmaster 912n
Screen Resolution
standard I suppose
Hard Drives
750 gb
Cooling
squeaky fan
Keyboard
microsoft split keyboard
Mouse
wacom tablet / microsoft wheel mouse optical USB/ps2
Internet Speed
fast
Other Info
sorry I should know more about my system but hopefully this covers all important bases

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
Hi,

completed the profile, couldn't figure out what my motherboard is though.

I'm trying to get any mouse to work, I have an old wacom graphite tablet and a usb microsoft wheel mouse optical and a wireless usb mouse (microsoft wireless notebook laser mouse 6000).

I don't have any ps2 mice to try out though.
 

My Computer

Computer Manufacturer/Model Number
Gateway SX2800-02h
OS
win 7 home premium
CPU
Pentium e5200 dual core 2.5ghz
Motherboard
? under device manager it says ACPI x64 based pc
Memory
4gig ddr3
Sound Card
?
Monitor(s) Displays
syncmaster 912n
Screen Resolution
standard I suppose
Hard Drives
750 gb
Cooling
squeaky fan
Keyboard
microsoft split keyboard
Mouse
wacom tablet / microsoft wheel mouse optical USB/ps2
Internet Speed
fast
Other Info
sorry I should know more about my system but hopefully this covers all important bases
Let stay with one mouse. usb Microsoft wheel mouse optical.
Make sure the batteries are new and installed properly. A mouse will work crazy if installed wrong. If this mouse is the kind that has a transceiver that plugs into the usb and the mouse is speriate there are little button on the mouse and transceiver that sync them. If this doesn't work go here and let Microsoft check for compatibility.

Download: Windows 7 Upgrade Advisor - Microsoft Download Center - Download Details

 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
Hm well the mouse works perfectly, I use it on my laptop.

I'll run that software from home when I get back to the computer, hopefully it will tell me something interesting.

Thanks for the advice.
 

My Computer

Computer Manufacturer/Model Number
Gateway SX2800-02h
OS
win 7 home premium
CPU
Pentium e5200 dual core 2.5ghz
Motherboard
? under device manager it says ACPI x64 based pc
Memory
4gig ddr3
Sound Card
?
Monitor(s) Displays
syncmaster 912n
Screen Resolution
standard I suppose
Hard Drives
750 gb
Cooling
squeaky fan
Keyboard
microsoft split keyboard
Mouse
wacom tablet / microsoft wheel mouse optical USB/ps2
Internet Speed
fast
Other Info
sorry I should know more about my system but hopefully this covers all important bases

My Computer

Computer Manufacturer/Model Number
Gateway SX2800-02h
OS
win 7 home premium
CPU
Pentium e5200 dual core 2.5ghz
Motherboard
? under device manager it says ACPI x64 based pc
Memory
4gig ddr3
Sound Card
?
Monitor(s) Displays
syncmaster 912n
Screen Resolution
standard I suppose
Hard Drives
750 gb
Cooling
squeaky fan
Keyboard
microsoft split keyboard
Mouse
wacom tablet / microsoft wheel mouse optical USB/ps2
Internet Speed
fast
Other Info
sorry I should know more about my system but hopefully this covers all important bases
On your first post you mention it recently stop working, any new software, drivers, or system updates where done?

Does your mouse work inside safe mode?
http://www.sevenforums.com/tutorials/69585-safe-mode.html

From my understanding you have confirmed that the USB slot does work right? You have pluged in something else and confirm it works? For some reason just not Mice(mouse)..
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway / Slight Modifications
OS
Windows 8 64 bit PRO
CPU
AMD Phenom X4 9100e
Motherboard
Gateway RS780
Memory
2GB X2 DDR2
Graphics Card(s)
Sapphire HD 6850
Sound Card
Integrated
Monitor(s) Displays
Gateway 19" + Dell 19"
Screen Resolution
1440X900 sometimes 2880 by 900
Hard Drives
WD 80GB
WD 640GB
WD 1,000GB
PSU
Antec BP 550watts
Case
Antec 300
Cooling
Stock Cooling
Keyboard
Saitek Eclipse II
Mouse
Gigabyte GM-M6800
Internet Speed
D: 30Mbps U:4Mbps
Antivirus
Avast version 8
Browser
Internet Explorer ver 10 64 bit
Other Info
This is my work computer.
I have another laptop running Windows 7 64 bit.
Another PC running Windows 8 64 bit pro.
Total of 3
nothing new

Hi,

No, nothing has been changed it was very sudden.

The USB ports actually don't appear to work - I thought they did because I could charge my MP3 player through them but now I see that's just because of the current going through them, the device itself is not recognized.

The mouse doesn't work in safe mode either, unfortunately.
 

My Computer

Computer Manufacturer/Model Number
Gateway SX2800-02h
OS
win 7 home premium
CPU
Pentium e5200 dual core 2.5ghz
Motherboard
? under device manager it says ACPI x64 based pc
Memory
4gig ddr3
Sound Card
?
Monitor(s) Displays
syncmaster 912n
Screen Resolution
standard I suppose
Hard Drives
750 gb
Cooling
squeaky fan
Keyboard
microsoft split keyboard
Mouse
wacom tablet / microsoft wheel mouse optical USB/ps2
Internet Speed
fast
Other Info
sorry I should know more about my system but hopefully this covers all important bases
See if you can test more hardware like keyboard or printer or something alike for more testing. Do any of your usb ports work?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway / Slight Modifications
OS
Windows 8 64 bit PRO
CPU
AMD Phenom X4 9100e
Motherboard
Gateway RS780
Memory
2GB X2 DDR2
Graphics Card(s)
Sapphire HD 6850
Sound Card
Integrated
Monitor(s) Displays
Gateway 19" + Dell 19"
Screen Resolution
1440X900 sometimes 2880 by 900
Hard Drives
WD 80GB
WD 640GB
WD 1,000GB
PSU
Antec BP 550watts
Case
Antec 300
Cooling
Stock Cooling
Keyboard
Saitek Eclipse II
Mouse
Gigabyte GM-M6800
Internet Speed
D: 30Mbps U:4Mbps
Antivirus
Avast version 8
Browser
Internet Explorer ver 10 64 bit
Other Info
This is my work computer.
I have another laptop running Windows 7 64 bit.
Another PC running Windows 8 64 bit pro.
Total of 3
Nothing I plug into any of the USB ports on my computer is recognized. They will still charge devices but don't seem to be transmitting/receiving
 

My Computer

Computer Manufacturer/Model Number
Gateway SX2800-02h
OS
win 7 home premium
CPU
Pentium e5200 dual core 2.5ghz
Motherboard
? under device manager it says ACPI x64 based pc
Memory
4gig ddr3
Sound Card
?
Monitor(s) Displays
syncmaster 912n
Screen Resolution
standard I suppose
Hard Drives
750 gb
Cooling
squeaky fan
Keyboard
microsoft split keyboard
Mouse
wacom tablet / microsoft wheel mouse optical USB/ps2
Internet Speed
fast
Other Info
sorry I should know more about my system but hopefully this covers all important bases
Have you tried lady's advice? Sadly i don't know enough about USB issues to say if its dead or not. My gut feeling is that its not. Please try lady's advice. If that doesn't work do system restore to a previous point before it started happening
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway / Slight Modifications
OS
Windows 8 64 bit PRO
CPU
AMD Phenom X4 9100e
Motherboard
Gateway RS780
Memory
2GB X2 DDR2
Graphics Card(s)
Sapphire HD 6850
Sound Card
Integrated
Monitor(s) Displays
Gateway 19" + Dell 19"
Screen Resolution
1440X900 sometimes 2880 by 900
Hard Drives
WD 80GB
WD 640GB
WD 1,000GB
PSU
Antec BP 550watts
Case
Antec 300
Cooling
Stock Cooling
Keyboard
Saitek Eclipse II
Mouse
Gigabyte GM-M6800
Internet Speed
D: 30Mbps U:4Mbps
Antivirus
Avast version 8
Browser
Internet Explorer ver 10 64 bit
Other Info
This is my work computer.
I have another laptop running Windows 7 64 bit.
Another PC running Windows 8 64 bit pro.
Total of 3
Hey,
The mouse isn't dead, I'm using it on my laptop just fine.

I can't get it to be recognized on the PC, so it's definitely something to do with the USB ports themselves or some related software issue. I tried the software lady suggested but it didn't notice anything about the mouse.
 

My Computer

Computer Manufacturer/Model Number
Gateway SX2800-02h
OS
win 7 home premium
CPU
Pentium e5200 dual core 2.5ghz
Motherboard
? under device manager it says ACPI x64 based pc
Memory
4gig ddr3
Sound Card
?
Monitor(s) Displays
syncmaster 912n
Screen Resolution
standard I suppose
Hard Drives
750 gb
Cooling
squeaky fan
Keyboard
microsoft split keyboard
Mouse
wacom tablet / microsoft wheel mouse optical USB/ps2
Internet Speed
fast
Other Info
sorry I should know more about my system but hopefully this covers all important bases
Did you try system restore?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway / Slight Modifications
OS
Windows 8 64 bit PRO
CPU
AMD Phenom X4 9100e
Motherboard
Gateway RS780
Memory
2GB X2 DDR2
Graphics Card(s)
Sapphire HD 6850
Sound Card
Integrated
Monitor(s) Displays
Gateway 19" + Dell 19"
Screen Resolution
1440X900 sometimes 2880 by 900
Hard Drives
WD 80GB
WD 640GB
WD 1,000GB
PSU
Antec BP 550watts
Case
Antec 300
Cooling
Stock Cooling
Keyboard
Saitek Eclipse II
Mouse
Gigabyte GM-M6800
Internet Speed
D: 30Mbps U:4Mbps
Antivirus
Avast version 8
Browser
Internet Explorer ver 10 64 bit
Other Info
This is my work computer.
I have another laptop running Windows 7 64 bit.
Another PC running Windows 8 64 bit pro.
Total of 3

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My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway / Slight Modifications
OS
Windows 8 64 bit PRO
CPU
AMD Phenom X4 9100e
Motherboard
Gateway RS780
Memory
2GB X2 DDR2
Graphics Card(s)
Sapphire HD 6850
Sound Card
Integrated
Monitor(s) Displays
Gateway 19" + Dell 19"
Screen Resolution
1440X900 sometimes 2880 by 900
Hard Drives
WD 80GB
WD 640GB
WD 1,000GB
PSU
Antec BP 550watts
Case
Antec 300
Cooling
Stock Cooling
Keyboard
Saitek Eclipse II
Mouse
Gigabyte GM-M6800
Internet Speed
D: 30Mbps U:4Mbps
Antivirus
Avast version 8
Browser
Internet Explorer ver 10 64 bit
Other Info
This is my work computer.
I have another laptop running Windows 7 64 bit.
Another PC running Windows 8 64 bit pro.
Total of 3
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