Scanner freezing, software issue


  1. Posts : 92
    Windows 7 x64
       #1

    Scanner freezing, software issue


    HI,
    I'm having problem with Canon LiDE 200 scanner connected via USB2 to Win7 64bit OS.
    Driver version: ScanGear for Vista 64bit 14.0.3.45
    The problem started about 2months back, description: after I generate preview in ScanGear UI, the scanner freezes and quits any further communication with PC. I only can bring it back to operation by physical re-plugging USB cord. The remarkable thing on all the freezes is that the scanning head stays hang in the bottom position instead of drawing back to basic position. To reproduce the problem on another OS, I instaled fresh 32 bit Windows XP with 32bit version of ScanGear on Virtual box with exclusive access to scanner USB port. Made several scans with previews and surprisingly it worked flawlessly. Probably there must be something bad on my main OS. Tried to reinstall ScanGear but the problem continues. I don't understand where's the culprit, anybody can provide a valid solution, diagnostics?
    Btw. the 64bit version of scanner driver worked fine in the past, concluding the driver self is ok too. Maybe there may be something preventing flawless comunication of ScanGear with the scanner?
      My Computer


  2. Posts : 60
    Windows 7 Ultimate x64
       #2

    Hello,

    Using a vista driver on Windows 7 is not a verry good idea.Windows 7 and Windows vista are two different operating systems.Go to the cannon website and look for a Windows 7 driver.
      My Computer


  3. Posts : 92
    Windows 7 x64
    Thread Starter
       #3

    Erikbe said:
    Hello,

    Using a vista driver on Windows 7 is not a verry good idea.Windows 7 and Windows vista are two different operating systems.Go to the cannon website and look for a Windows 7 driver.
    Oh yes I know. But I think it's fine if manufacturer's web offers this version for both Vista and Win7 systems. Anyway the same version was working some months ago very well, then I'm not afraid too much of compatibility matter.
      My Computer


  4. Posts : 60
    Windows 7 Ultimate x64
       #4

    Anakunda said:

    Oh yes I know. But I think it's fine if manufacturer's web offers this version for both Vista and Win7 systems. Anyway the same version was working some months ago very well, then I'm not afraid too much of compatibility matter.
    if they say it's ok it should be working.Are you still under warranty ? then you can ask them i don't use scanners so i'm out of ideas but if it whas working months ago it must be something you changed or the like.
      My Computer


  5. Posts : 92
    Windows 7 x64
    Thread Starter
       #5

    I'm afraid warranty only applies to hw failures, this is on 90% some software problem that only can be fixed on my OS.
      My Computer


  6. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #6

    Check this out it's for Windows 7/64

    Canon U.S.A. : Windows 7 : CanoScan LiDE200
      My Computer


  7. Posts : 92
    Windows 7 x64
    Thread Starter
       #7

    That's driver I'm using, it's up to date.
      My Computer


 

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