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Windows 7: Scanner freezing, software issue

09 Mar 2012   #1
Anakunda

Windows 7 x64
 
 
Scanner freezing, software issue

HI,
I'm having problem with Canon LiDE 200 scanner connected via USB2 to Win7 64bit OS.
Driver version: ScanGear for Vista 64bit 14.0.3.45
The problem started about 2months back, description: after I generate preview in ScanGear UI, the scanner freezes and quits any further communication with PC. I only can bring it back to operation by physical re-plugging USB cord. The remarkable thing on all the freezes is that the scanning head stays hang in the bottom position instead of drawing back to basic position. To reproduce the problem on another OS, I instaled fresh 32 bit Windows XP with 32bit version of ScanGear on Virtual box with exclusive access to scanner USB port. Made several scans with previews and surprisingly it worked flawlessly. Probably there must be something bad on my main OS. Tried to reinstall ScanGear but the problem continues. I don't understand where's the culprit, anybody can provide a valid solution, diagnostics?
Btw. the 64bit version of scanner driver worked fine in the past, concluding the driver self is ok too. Maybe there may be something preventing flawless comunication of ScanGear with the scanner?


My System SpecsSystem Spec
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09 Mar 2012   #2
Erikbe

Windows 7 Ultimate x64
 
 

Hello,

Using a vista driver on Windows 7 is not a verry good idea.Windows 7 and Windows vista are two different operating systems.Go to the cannon website and look for a Windows 7 driver.
My System SpecsSystem Spec
09 Mar 2012   #3
Anakunda

Windows 7 x64
 
 

Quote   Quote: Originally Posted by Erikbe View Post
Hello,

Using a vista driver on Windows 7 is not a verry good idea.Windows 7 and Windows vista are two different operating systems.Go to the cannon website and look for a Windows 7 driver.
Oh yes I know. But I think it's fine if manufacturer's web offers this version for both Vista and Win7 systems. Anyway the same version was working some months ago very well, then I'm not afraid too much of compatibility matter.
My System SpecsSystem Spec
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09 Mar 2012   #4
Erikbe

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Anakunda View Post

Oh yes I know. But I think it's fine if manufacturer's web offers this version for both Vista and Win7 systems. Anyway the same version was working some months ago very well, then I'm not afraid too much of compatibility matter.
if they say it's ok it should be working.Are you still under warranty ? then you can ask them i don't use scanners so i'm out of ideas but if it whas working months ago it must be something you changed or the like.
My System SpecsSystem Spec
09 Mar 2012   #5
Anakunda

Windows 7 x64
 
 

I'm afraid warranty only applies to hw failures, this is on 90% some software problem that only can be fixed on my OS.
My System SpecsSystem Spec
09 Mar 2012   #6
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Check this out it's for Windows 7/64

Canon U.S.A. : Windows 7 : CanoScan LiDE200
My System SpecsSystem Spec
09 Mar 2012   #7
Anakunda

Windows 7 x64
 
 

That's driver I'm using, it's up to date.
My System SpecsSystem Spec
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 Scanner freezing, software issue




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