Scanner freezing, software issue

Anakunda

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HI,
I'm having problem with Canon LiDE 200 scanner connected via USB2 to Win7 64bit OS.
Driver version: ScanGear for Vista 64bit 14.0.3.45
The problem started about 2months back, description: after I generate preview in ScanGear UI, the scanner freezes and quits any further communication with PC. I only can bring it back to operation by physical re-plugging USB cord. The remarkable thing on all the freezes is that the scanning head stays hang in the bottom position instead of drawing back to basic position. To reproduce the problem on another OS, I instaled fresh 32 bit Windows XP with 32bit version of ScanGear on Virtual box with exclusive access to scanner USB port. Made several scans with previews and surprisingly it worked flawlessly. Probably there must be something bad on my main OS. Tried to reinstall ScanGear but the problem continues. I don't understand where's the culprit, anybody can provide a valid solution, diagnostics?
Btw. the 64bit version of scanner driver worked fine in the past, concluding the driver self is ok too. Maybe there may be something preventing flawless comunication of ScanGear with the scanner?
 

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Windows 7 x64Yes it has oneYes it has oneYes it has one
Computer Manufacturer/Model Number
Yes
OS
Windows 7 x64
CPU
Yes it has one
Motherboard
Yes it has one
Memory
Yes it has one
Graphics Card(s)
Yes it has one
Sound Card
Yes it has one
Monitor(s) Displays
Yes it has one
Hard Drives
Yes it has one
Hello,

Using a vista driver on Windows 7 is not a verry good idea.Windows 7 and Windows vista are two different operating systems.Go to the cannon website and look for a Windows 7 driver.
 

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Windows 7 Ultimate x64Intel Core i3 2.30 GHz4096mbnVidea GeForce GT630M (1024 MB dedicated memory)
Computer Manufacturer/Model Number
Medion Akoya p6634
OS
Windows 7 Ultimate x64
CPU
Intel Core i3 2.30 GHz
Motherboard
Medion® P6634
Memory
4096mb
Graphics Card(s)
nVidea GeForce GT630M (1024 MB dedicated memory)
Sound Card
Conexant Smart Audio (Dolby Advanced Audio)
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Seagate st9500325AS
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azerty build in
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touchpad :-)
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Hello,

Using a vista driver on Windows 7 is not a verry good idea.Windows 7 and Windows vista are two different operating systems.Go to the cannon website and look for a Windows 7 driver.

Oh yes I know. But I think it's fine if manufacturer's web offers this version for both Vista and Win7 systems. Anyway the same version was working some months ago very well, then I'm not afraid too much of compatibility matter.
 

My Computer My Computer

At a glance

Windows 7 x64Yes it has oneYes it has oneYes it has one
Computer Manufacturer/Model Number
Yes
OS
Windows 7 x64
CPU
Yes it has one
Motherboard
Yes it has one
Memory
Yes it has one
Graphics Card(s)
Yes it has one
Sound Card
Yes it has one
Monitor(s) Displays
Yes it has one
Hard Drives
Yes it has one
Oh yes I know. But I think it's fine if manufacturer's web offers this version for both Vista and Win7 systems. Anyway the same version was working some months ago very well, then I'm not afraid too much of compatibility matter.

if they say it's ok it should be working.Are you still under warranty ? then you can ask them i don't use scanners so i'm out of ideas but if it whas working months ago it must be something you changed or the like.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel Core i3 2.30 GHz4096mbnVidea GeForce GT630M (1024 MB dedicated memory)
Computer Manufacturer/Model Number
Medion Akoya p6634
OS
Windows 7 Ultimate x64
CPU
Intel Core i3 2.30 GHz
Motherboard
Medion® P6634
Memory
4096mb
Graphics Card(s)
nVidea GeForce GT630M (1024 MB dedicated memory)
Sound Card
Conexant Smart Audio (Dolby Advanced Audio)
Monitor(s) Displays
15,6 inch LCD
Screen Resolution
1366x768
Hard Drives
Seagate st9500325AS
Keyboard
azerty build in
Mouse
touchpad :-)
Internet Speed
100mbps
I'm afraid warranty only applies to hw failures, this is on 90% some software problem that only can be fixed on my OS.
 

My Computer My Computer

At a glance

Windows 7 x64Yes it has oneYes it has oneYes it has one
Computer Manufacturer/Model Number
Yes
OS
Windows 7 x64
CPU
Yes it has one
Motherboard
Yes it has one
Memory
Yes it has one
Graphics Card(s)
Yes it has one
Sound Card
Yes it has one
Monitor(s) Displays
Yes it has one
Hard Drives
Yes it has one

My Computer My Computer

At a glance

Windows 10 Pro. 64/ version 1709 Windows 7 Pr...Intel i7-6800K @ 4.3Corsair Platinum 16 gig @2400EVGA GTX 1070 OC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
That's driver I'm using, it's up to date.
 

My Computer My Computer

At a glance

Windows 7 x64Yes it has oneYes it has oneYes it has one
Computer Manufacturer/Model Number
Yes
OS
Windows 7 x64
CPU
Yes it has one
Motherboard
Yes it has one
Memory
Yes it has one
Graphics Card(s)
Yes it has one
Sound Card
Yes it has one
Monitor(s) Displays
Yes it has one
Hard Drives
Yes it has one
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