Windows 7: HP Compaq 6730b

I installed Windows 7 x64 successfully both fresh installation and upgrade from Vista x64. All drivers installed but I didn't manage to get the fingerprint reader to work.

When I made a fresh installation, using the driver on AuthenTecs website for Windows 7 64, the Biometric Devices lists the device but marks it as unavailable.
If I use HP Protect Tools, it does not detect my fingerprint reader at all using this driver or the driver that comes with it.

When I ran an upgrade installation from Vista, HP Protect tools service did not run correctly and thus i was unable to log in at all.



Ideally I would like to use Authentecs drivers with 7's native support for biometric devices. If someone has managed with a model similar to mine, I would appreciate simple instructions or workarounds you may have used.

Cheers!

BTW: the fingerprint scanner model is AES2810

Hi, xmun, and welcome to the forums.

I have a 2710p and my upgrade was flawless.

However, looking at downloads available for yours, I see a couple in particular that you may *not* have installed that are going to be critical:

HP Compaq 6730b Notebook PC*-* Download drivers and software - HP Business Support Center

Those are needed after Vista is upgraded to SP1 - specifically because of some of the files that SP1 changes.

Thus, it is safe to assume that Windows 7 also changes at least some of the same files, and these updates (or at least some of them) are going to be necessary....

tried them still same issue - I'm giving up on Windows 7 on this particular system at the moment.

hi there i have the same pc, compaq 6730b, but i dont know which driver use for the ethernet device, could you help me ?

I kept the one that was automatically installed with Windows 7