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Windows 7: Laptop unable to print to networked printer


15 Mar 2012   #1

Windows 7 Home Premium 64bit
 
 
Laptop unable to print to networked printer

This has been around for some time, but I've yet to find a solution that works.
My Set-up is:
BT Home-Hub (up to 8 MBs Broadband connection with two ethernet ports and Wifi, telephone and USB)
- port 1 connected to Vista PC
- port 2 connected to 8 port Netgear switch.
Netgear switch.
- port 1 input from BT Home Hub
- port 2 connected to TV
- port 3 connected to NAS
- port 4 connected to Samsung CLP 620 ND colour laser
- port 5 connected to this desktop PC (Win 7/64bit)
- ports 5 to 8 as yet unused.
Other PCs
- desktop running XP SP3 connects through WiFi
- old Toshiba laptop running XP SP 3 connects through WiFi
- new HP laptop running Win 7 SP 1 connects through WiFi
- Acer laptop running Win 7 SP1 connects through WiFi

The issue.
This desktop can print via the network
All XP pcs/laptops see the printer on the network and can print
The Win 7 laptops see the printer on the network, but when asked to print a test page, the document gets stuck in queue until it gives the Error - printing message. If the printer is sleeping, when the test page is sent, the Samsung print dialog panel on the laptop remains showing "Printer is sleeping..." - as if no commands are being sent to the printer (and why nothing prints). Cancelling the document returns the printer to normal - ie the exclam mark in the yellow triangle disappears and is replaced by a tick. When the laptop is shutdown, and then restarted maybe a day later, if the printer is on, it jumps into life and prints the test page.
I should add that the laptop is part of the HOMEGROUP and can see the printer via this PC - and it can print via this PC in the HOMEGROUP.
Anyone got any ideas.
Regards

My System SpecsSystem Spec
.

15 Mar 2012   #2

MS Windows 7 Home Premium 64-bit SP1
 
 

Dear Daveatthewell,
Troubleshoot this in the windows 7 Laptops.

To reset the printer port, follow these steps:
  1. Click the Start menu, and then select Control Panel>Hardware and Sounds>Printers.
  2. Double click the Printers option. The Printers window appears.
  3. Right click your printer, and then select the Properties option. The Properties window appears.
  4. Select the Ports tab, and then check mark the USB option.
  5. Click the OK button to save and exit. (Courtesy Samsung)
Regards,
sree
My System SpecsSystem Spec
17 Mar 2012   #3

Windows 7 Home Premium 64bit
 
 

Sorry, sreedhav.
Don't understand as the printer is connected to the router via ethernet. But just in case, i checked and there was no Usb port listed. I added one, but as suspected, it didn't do anything - printing to a non-existent connection will never work.
Regards
My System SpecsSystem Spec
.


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 Laptop unable to print to networked printer




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