Laptop unable to print to networked printer


  1. Posts : 2
    Windows 7 Home Premium 64bit
       #1

    Laptop unable to print to networked printer


    This has been around for some time, but I've yet to find a solution that works.
    My Set-up is:
    BT Home-Hub (up to 8 MBs Broadband connection with two ethernet ports and Wifi, telephone and USB)
    - port 1 connected to Vista PC
    - port 2 connected to 8 port Netgear switch.
    Netgear switch.
    - port 1 input from BT Home Hub
    - port 2 connected to TV
    - port 3 connected to NAS
    - port 4 connected to Samsung CLP 620 ND colour laser
    - port 5 connected to this desktop PC (Win 7/64bit)
    - ports 5 to 8 as yet unused.
    Other PCs
    - desktop running XP SP3 connects through WiFi
    - old Toshiba laptop running XP SP 3 connects through WiFi
    - new HP laptop running Win 7 SP 1 connects through WiFi
    - Acer laptop running Win 7 SP1 connects through WiFi

    The issue.
    This desktop can print via the network
    All XP pcs/laptops see the printer on the network and can print
    The Win 7 laptops see the printer on the network, but when asked to print a test page, the document gets stuck in queue until it gives the Error - printing message. If the printer is sleeping, when the test page is sent, the Samsung print dialog panel on the laptop remains showing "Printer is sleeping..." - as if no commands are being sent to the printer (and why nothing prints). Cancelling the document returns the printer to normal - ie the exclam mark in the yellow triangle disappears and is replaced by a tick. When the laptop is shutdown, and then restarted maybe a day later, if the printer is on, it jumps into life and prints the test page.
    I should add that the laptop is part of the HOMEGROUP and can see the printer via this PC - and it can print via this PC in the HOMEGROUP.
    Anyone got any ideas.
    Regards
    Last edited by Daveatthewell; 15 Mar 2012 at 08:10. Reason: Omitted a line
      My Computer


  2. Posts : 612
    MS Windows 7 Home Premium 64-bit SP1
       #2

    Dear Daveatthewell,
    Troubleshoot this in the windows 7 Laptops.

    To reset the printer port, follow these steps:
    1. Click the Start menu, and then select Control Panel>Hardware and Sounds>Printers.
    2. Double click the Printers option. The Printers window appears.
    3. Right click your printer, and then select the Properties option. The Properties window appears.
    4. Select the Ports tab, and then check mark the USB option.
    5. Click the OK button to save and exit. (Courtesy Samsung)

    Regards,
    sree
      My Computer


  3. Posts : 2
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Sorry, sreedhav.
    Don't understand as the printer is connected to the router via ethernet. But just in case, i checked and there was no Usb port listed. I added one, but as suspected, it didn't do anything - printing to a non-existent connection will never work.
    Regards
      My Computer


 

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