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Windows 7: Need help please anyone!!!???


23 Mar 2012   #1

windows 7 64 bit
 
 
Need help please anyone!!!???

Hi I have a Presario Hp CQ62 Notebook PC and I dont know what I did but I have messed up my computer really bad!! Its saying stuff like the dependency group failed to start and all theses error codes like with HP and I dont have the funds right now to buy a new computer or software. There has to be something I can do. Please if anyone is willing to help me and walk me step by step thru this I would really appreciate it. Please feel free to contact me I am so stressed out I cant sleep!! Thank you!!


My System SpecsSystem Spec
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23 Mar 2012   #2

windows 7 ultimate 64 bit
 
 

If possible copy and paste the error codes/messages....Or a screenshot of the problems

Also what type of antivirus/spyware programs are you running?

What were you doing to mess up the computer....did you delete or move anything?...Drop it?
My System SpecsSystem Spec
23 Mar 2012   #3

windows 7 64 bit
 
 

Hi, yes its saying I have no anti spyware or my windows firewall is not running. And mostly everything wants you to get online but I cant even do that all my adapters are gone. I dont know what my friend did but she said she was in the device manager. She messed it up pretty bad and I cant figure it out.
My System SpecsSystem Spec
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23 Mar 2012   #4

windows 7 ultimate 64 bit
 
 

Start/control panel/hardware and sound/device manager....Expand anything with the....Right click any offending devices....click on Properties in the pop up menu....update driver....try the auto setting
My System SpecsSystem Spec
23 Mar 2012   #5

windows 7 64 bit
 
 

Ok u know how it has like the little arrows on the side? Well u know how they can be filled in or clear? Well most of mine are clear and when I right clicked on the ones with the yellow symbols next to them it said (This device is not working properly because Windows cannot load the drivers required for this device. Code 31). So now im really starting to stress what does that mean???
My System SpecsSystem Spec
23 Mar 2012   #6

windows 7 ultimate 64 bit
 
 

Have you tried System restore? Pick a point before the problem happened

Start/ all programs/accessories/system tools/system restore
My System SpecsSystem Spec
23 Mar 2012   #7

windows 7 64 bit
 
 

Yes I have tried all that. I even had my other friends dad look at it and he messed it up even more and he set it back to factory default but its still not working!!
My System SpecsSystem Spec
23 Mar 2012   #8

windows 7 ultimate 64 bit
 
 

Your laptop does have a sticker on the bottom with a 25 digit code (don't post the code) xxxxx-xxxxx-xxxxx-xxxxx-xxxxx in this format?
My System SpecsSystem Spec
23 Mar 2012   #9

windows 7 64 bit
 
 

Yes but its all scratched up I can barely see the code. But I have Microsoft Windows 7 Home Premium. And its saying a lot of error codes and I am just really confused right now. Thank you and I hope u can help me
My System SpecsSystem Spec
23 Mar 2012   #10

windows 7 ultimate 64 bit
 
 

Make sure you are logged on as a Administrator start/(type in)cmd/right click the result/run as administrator....a small black box will appear type sfc /scannow then press the enter key

Run the scan, if errors appear....Reboot and rerun the scan three times as long as you get errors

SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
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 Need help please anyone!!!???




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