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Windows 7: Printer does not show up in device manager

27 Mar 2012   #1

Windows 7 64bit
 
 
Printer does not show up in device manager

Hello folks, I am running Windows 7 64bit on an Asus computer I bought from Best Buy a little over a year ago. I use it mainly to run my Quickbooks Point Of Sale software. I have a few printers hooked up to it, a HP6100 series, a Dymo 4XL, and my receipt printer which is a Citizens S310.

A couple of weeks ago my citizens printer simply stopped working. It still hooked up as the cash drawer will not open without it's being installed but it will not print. it does print it's self test page when done through the printer only. I removed all the drivers and reinstalled it. Windows says it's installed successfully with the most recent drivers however it doesn't show in the printers and devices screen at all. The other printers still work just fine. I purchased a new citizens printers, same thing. So then I tried installing the generic printer driver...it doesn't show in the window and can't be used, but says it's installed properly.

Recently I just installed the Neat Receipt scanner, it works fine and installed without issues. It seems I can't install any printers. Any ideas? I really need to get this receipt printer working.

Some background...this all started after my employee went and infected my business computer with the redirect virus. I have since been able to completely remove the virus however the printer doesn't work and I have heard this virus does hide itself as a printer driver so I'm thinking there might be some connection.

Thanks, I appreciate your help.

My System SpecsSystem Spec
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 Printer does not show up in device manager





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