Mouse and system randomly freezes

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  1. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #11

    * Have you SP1 installed?

    * Have you checked in Event Viewer?
    Type eventvwr in search.
    Go to the Windows Logs > Application {& System} in the left hand column.
    Note anything in red that relates to the CURRENT freezing problem.
    Please record the event ID, and the Source Code and tell us what they are.

    Some generic troubleshooting steps you might like to try...

    * Safe Mode.

    What is safe mode?

    * Clean boot. You may discover what is causing your problem.

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    * Malwarebytes
    Did you run the FULL SYSTEM scan earlier as requested?

    * List all the Security software you have ever had installed & currently have now on your computer please.

    * Browser addons can create problems.
    Check how many you have on your various browsers.
    Is each & every one really needed?


      My Computer


  2. Posts : 130
    Windows 7 Ultimate x64
       #12

    Perform the following tasks::

    • Scan your computer with an antivirus
    • Apply De-fragmentation on your system
    • Delete all temporary files
    • Run disc clean up
    • Fix registry errors.


    Click Start - Run, type in %temp% and then click OK.

    Once that temp folder is open and you can view its contents, select and delete EVERYTHING that's inside it.

    It's all junk and is a good place for "nasties" to hide.

    If a few files resist being deleted, that's normal. Leave them alone and delete EVERYTHING else.

    Repeat the steps with c:\windows\temp

    After you're done with both temp folders, restart the computer.
      My Computer


  3. Posts : 31
    Windows 7 Home Premium 32bit
    Thread Starter
       #13

    Strangely, the third time this happened, I was watching a Youtube video.
    The audio was still running during the freezing, even though everything else on the screen freezes.
    Could it be a graphics card/monitor problem as well?
      My Computer


  4. Posts : 31
    Windows 7 Home Premium 32bit
    Thread Starter
       #14

    @JMH: No, mine is not an upgrade from Vista SP1. Is that what you are asking?

    I found several problems on the events viewer, should I upload the Event log here?


    Malwarebytes did not find any problems; here is the report (Full system scan):
    Malwarebytes Anti-Malware 1.60.1.1000
    www.malwarebytes.org
    Database version: v2012.03.29.03
    Windows 7 x86 NTFS
    Internet Explorer 8.0.7600.16385
    User :: USER-PC [administrator]
    3/29/2012 5:43:40 PM
    mbam-log-2012-03-29 (17-43-40).txt
    Scan type: Full scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 224417
    Time elapsed: 12 minute(s), 56 second(s)
    Memory Processes Detected: 0
    (No malicious items detected)
    Memory Modules Detected: 0
    (No malicious items detected)
    Registry Keys Detected: 0
    (No malicious items detected)
    Registry Values Detected: 0
    (No malicious items detected)
    Registry Data Items Detected: 0
    (No malicious items detected)
    Folders Detected: 0
    (No malicious items detected)
    Files Detected: 0
    (No malicious items detected)
    (end)

    I have Malwarebytes and Avast as my antivirus, with Malwarebytes added just yesterday.
    These are all that I ever had on my computer.
    Last edited by The Minimalist; 30 Mar 2012 at 04:10.
      My Computer


  5. Posts : 31
    Windows 7 Home Premium 32bit
    Thread Starter
       #15

    Here's a list of my browser add-ons. (Screenshots)

    https://www.sevenforums.com/attachmen...1&d=1333094348

    Thanks!
    Attached Thumbnails Attached Thumbnails Mouse and system randomly freezes-manage-add-ons.png  
      My Computer


  6. Posts : 31
    Windows 7 Home Premium 32bit
    Thread Starter
       #16

    @alishathomaz:

    You are right about the temp folder. The last time, Avast caught a trojan horse and a rootkit in the temp internet files and temp files respectively.

    I will do your instructions as adviced, and report back later. Thank you so much!
      My Computer


  7. Posts : 31
    Windows 7 Home Premium 32bit
    Thread Starter
       #17

    @bassfisher6522, JMH and alishathomaz:

    This are my most recent antivirus results:

    https://www.sevenforums.com/attachmen...1&d=1333096318

    Malwarebytes' report:
    Malwarebytes Anti-Malware 1.60.1.1000
    www.malwarebytes.org
    Database version: v2012.03.29.03
    Windows 7 x86 NTFS
    Internet Explorer 8.0.7600.16385
    User :: USER-PC [administrator]
    3/30/2012 4:15:19 PM
    mbam-log-2012-03-30 (16-15-19).txt
    Scan type: Full scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P
    Scan options disabled:
    Objects scanned: 226538
    Time elapsed: 12 minute(s), 56 second(s)
    Memory Processes Detected: 0
    (No malicious items detected)
    Memory Modules Detected: 0
    (No malicious items detected)
    Registry Keys Detected: 0
    (No malicious items detected)
    Registry Values Detected: 0
    (No malicious items detected)
    Registry Data Items Detected: 0
    (No malicious items detected)
    Folders Detected: 0
    (No malicious items detected)
    Files Detected: 0
    (No malicious items detected)
    (end)
    Attached Thumbnails Attached Thumbnails Mouse and system randomly freezes-antivirus-results.png  
      My Computer


  8. Posts : 31
    Windows 7 Home Premium 32bit
    Thread Starter
       #18

    There's another similar thread that mentioned about this problem, and the solution is a graphic card update.
    https://www.sevenforums.com/crashes-d...esponsive.html

    Currently I am using the computer under a clean boot, as suggested by JMH, and the problem seems to have stopped. Could an outdated graphic card be the problem?

    Update:
    Using the clean boot and disabling all extra services, everything is running smoothly, even as I play Youtube videos and Facebook flash games. Thanks to all of you for your help!
    Last edited by The Minimalist; 30 Mar 2012 at 05:11. Reason: Problem has been identified
      My Computer


  9. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #19

    The Minimalist said:
    Currently I am using the computer under a clean boot, as suggested by JMH, and the problem seems to have stopped. Could an outdated graphic card be the problem?

    Update:
    Using the clean boot and disabling all extra services, everything is running smoothly, even as I play Youtube videos and Facebook flash games. Thanks to all of you for your help!
    Good to hear all appears well again.
    Thanks for letting us know. :)
    Safe surfing!
      My Computer


  10. Posts : 31
    Windows 7 Home Premium 32bit
    Thread Starter
       #20

    Thanks JMH! Unfortunately, I went two days without any problems, but it has returned again.
    I noticed that everytime this happens, it occurs right after I am dragging my mouse.

    It's frustrating and worrying. I am still not sure what is wrong.
      My Computer


 
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