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Windows 7: Some audio discs not detected. Help!

03 Apr 2012   #1
Hopix

Windows 7 Home Premium 64 bit
 
 
Some audio discs not detected. Help!

Here's the problem...

I've recently purchased a new Advent computer, so it's pretty much brand new. I've had to take it back to the store for a replacement ASUS CM1740 because I've had the same problem on both machines!

Some officially made audio CDs aren't detected by the drive (E), they do not appear in My Computer and when the drive is double clicked it simply asks me to insert a disc. The same discs fail to work on both machines, so it looks like it's not software nor hardware that's causing the problem (but idk for sure). I've tried everything I can think of (re-installing drives, changing the Drive letter, trying CDs in other devices like CD player, laptop etc)

I'm running Windows 7 64 bit and my DVD/CD drive is a ATAPI DVD A DH24ABS, there are also two disk drives, a Generic Multicard USB Device and a WDC WD20EARX-00PASBO ATA Device.


My System SpecsSystem Spec
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03 Apr 2012   #2
Sardonicus

Windows 7 Home Premium 64 bit
 
 

What exactly do you mean by "officially made audio CDs".
Are they discs made by the record company?
My System SpecsSystem Spec
03 Apr 2012   #3
Hopix

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by Sardonicus View Post
What exactly do you mean by "officially made audio CDs".
Are they discs made by the record company?
Yeah they are ones made professionally so to speak, wasn't sure how to phrase it.
My System SpecsSystem Spec
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03 Apr 2012   #4
Sardonicus

Windows 7 Home Premium 64 bit
 
 

My System SpecsSystem Spec
03 Apr 2012   #5
Hopix

Windows 7 Home Premium 64 bit
 
 

Thank you for the quick reply, I'll let you know.
My System SpecsSystem Spec
03 Apr 2012   #6
Hopix

Windows 7 Home Premium 64 bit
 
 

Didn't work unfortunately!

It said the disc wasn't supported, was damaged or was upsidedown.
My System SpecsSystem Spec
03 Apr 2012   #7
Sardonicus

Windows 7 Home Premium 64 bit
 
 

Are the discs clean and free of scratches?
My System SpecsSystem Spec
03 Apr 2012   #8
Hopix

Windows 7 Home Premium 64 bit
 
 

The multiple discs I've tried differ from being new to having some light scratches, however some with scratches work and some don't, likewise some without scratches will not work etc. I have tried a disc that doesn't work and has scratches on in a CD player and a Laptop and it worked perfectly.
My System SpecsSystem Spec
05 Apr 2012   #9
Hopix

Windows 7 Home Premium 64 bit
 
 

Bump!
My System SpecsSystem Spec
06 Apr 2012   #10
Hopix

Windows 7 Home Premium 64 bit
 
 

Looks like the problem is solved for now! Replaced the DVD Drive with an older one I had from another machine I had. Fixed the problem! It seems that however unlikely, I was given a faulty ATAPI drive twice in a row! Either that or that type of drive sucks in general.
My System SpecsSystem Spec
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 Some audio discs not detected. Help!




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