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Windows 7: Magic Mouse Authentication Error

05 Apr 2012   #1

Windows 7 Ultimate 64bit
Magic Mouse Authentication Error

I have a magic mouse that I used to use with my laptop, I reinstalled windows (it was getting slow), and now when I try to pair my mouse I get an "Authentication Error".

What the heck is this and what can I do to get rid of this?

My System SpecsSystem Spec
05 Apr 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1

Hi GrayTheWolf, welcome to 7F!

What the heck is this?
In the simplest of terms it means, Your OS failed to see and/or recognize your mouse.

The first item to check:
Type/Copy/Paste: services.msc into the Run box, when the Services window opens check the Bluetooth Support Service.

  • If it is stopped, disabled or on Manual, right click on it, and select properties.
  • While on the General Tab click on the down arrow to the right of Startup Type, and change the type to Automatic.
  • Then down where it says Service Status, click on the Start Button.
  • Reboot your machine, and go through your usual routine to pair the mouse with it.
Resolve Bluetooth mouse or keyboard failure to function
Connect a Bluetooth device that does not have or require a transceiver

There are several threads here on 7F that may offer some insight:
Bluetooth mouse doesn't work, especially: Post #11
No Bluetooth devices found

Also check the bottom of your thread for other leads at, "Similar Threads for:"
My System SpecsSystem Spec
06 Apr 2012   #3

Windows 7 Ultimate 64bit

Still getting the same thing.
I will peruse the similar threads though.

My System SpecsSystem Spec
26 Jun 2012   #4

windows 7 ultimate 64bit
try this

i had the same problem with my a4tech btmouse and did this:
when you click add device of your bluetooth software and see the mouth: before clicking on next "right click" on the mouse icon and choose properties, then click services on properties diologue box and wait for it to show you a service to choose and then click checkbox next to that service and click ok and have fun. your mouse is set
My System SpecsSystem Spec
26 Jun 2012   #5

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1

Hi renalcolic, welcome to 7F!

Sounds good, lets hope GrayTheWolf still has his notifications turned on!
My System SpecsSystem Spec

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