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Windows 7: Cannot access any optical drives

12 Apr 2012   #1
budslo

Win 7 64-bit home premium
 
 
Cannot access any optical drives

Suddenly have lost access to my two internal drives (Blu Ray writer & DVD/CD) as well as an external USB connected HP dvd writer.

Device Manager reports:

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

Attempts to re-load driver unsuccessful - msg states the installed drivers are the latest.


My System SpecsSystem Spec
.
12 Apr 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome to the forums .

Try a System Restore to an earlier day than the problem started.

Let us informed what happened .
My System SpecsSystem Spec
12 Apr 2012   #3
budslo

Win 7 64-bit home premium
 
 

Many thanks for the suggestion. It took two tries, but I eventually went back far enough to resolve the problem. I'm fearful of it recurring after WIN 7 re-installs a bunch of service updates and fixes.
btw - Firefox kept crashing after the restore - I had to re-install.
Cheers
My System SpecsSystem Spec
.

12 Apr 2012   #4
budslo

Win 7 64-bit home premium
 
 

AAAARRGGGHHHHH!!
Just as I suspected. Upon powering down, WIN 7 automatically installed a batch of 25 updates. Now I'm back where I started - getting the same diagnostic:

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

Should I wait for a future WIN 7 update to rectify this bug?
Incidentally, my second WIN 7 computer (laptop) does not have this problem.
???
My System SpecsSystem Spec
12 Apr 2012   #5
EzioAuditore

Winbdows 7 ultimate x64 | Ubuntu 12.04 x64 LTS
 
 

Open device manager>right click the optical drives>properties>navigate to drivers tab>rollback driver.

If that doesn't work, right click the drive and select uninstall for both drives.
Then Action>scan for hardware changes.

See if any of these gives back you access to them.
My System SpecsSystem Spec
12 Apr 2012   #6
budslo

Win 7 64-bit home premium
 
 

Negative.
The rollback driver option was not actionable (perhaps no back-level drivers were available)
Uninstall and scan for hardware changes brought the devices back with the same symptom.
Thanks for the suggestion.
My System SpecsSystem Spec
12 Apr 2012   #7
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Budsio, Uninstall all the windows updates you received and install them 1x1 until you find the culprit which was causing the problem
My System SpecsSystem Spec
12 Apr 2012   #8
budslo

Win 7 64-bit home premium
 
 

Negative.
The rollback driver option was not actionable (perhaps no back-level drivers were available)
Uninstall and scan for hardware changes brought the devices back with the same symptom.
Thanks for the suggestion.
My System SpecsSystem Spec
12 Apr 2012   #9
EzioAuditore

Winbdows 7 ultimate x64 | Ubuntu 12.04 x64 LTS
 
 

Quote   Quote: Originally Posted by pebbly View Post
Budsio, Uninstall all the windows updates you received and install them 1x1 until you find the culprit which was causing the problem
Also, for the time being, change windows updates to 'Download but not automatically install' or 'Notify only and not download or install' so to prevent the conflicting update from installing again.
Later we can mark that update as hidden and restore your update settings.
My System SpecsSystem Spec
12 Apr 2012   #10
cyclic

Windows 7 home premium x64
 
 

Here's a thought.
Start the Run Command Prompt
Type in "regedit" without the parrenthesis then click ok
Go to HKEY_LOCAL_MACHINE\ system\current control set\control\class
find {4D36E965-E325-11CE-BFC1-08002BE10318}

so it's this key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Then delete the upper and lower filters....

Reboot, those filters will be put back by the system, you won't feel a thing.
This can often sort this problem out.
My System SpecsSystem Spec
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 Cannot access any optical drives




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