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Windows 7: HL-DT-ST BDDVDRW GGC-H20L unable to read certain discs

19 Apr 2012   #21
James7679

Windows 7 Home Premium x64
 
 

Are you able to look inside the discs under explorer?


My System SpecsSystem Spec
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19 Apr 2012   #22
untouchablejen

Windows 7 Home Premium 64bit
 
 

Yes........but only IF the disc loads. If I put a disc in there and it doesn't load, and I go try to look at it(the drive is saying nothing is loaded when there is a disc in there) it'll freeze my computer and restart explorer.

Again I have NO problems reading Music Discs and Regular Game Discs, I can burn regular discs, it'll read burned discs.
But I have problems reading Blu-Rays/DVD/DVD Game Discs.

When the disc doesn't load the drive just keeps blinking its light.
My System SpecsSystem Spec
19 Apr 2012   #23
James7679

Windows 7 Home Premium x64
 
 

Hrm, yeah, you should try cleaning it. I don't think this will help, because you are having problems with a certain media, not all media.

Did you try updating the firmware? If you have, then the only other possibility is that the drive is failing.
My System SpecsSystem Spec
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19 Apr 2012   #24
untouchablejen

Windows 7 Home Premium 64bit
 
 

Well the firmware update link that was posted was only got Vista and XP. So when I tried to download it it told me I didn't meet the minimum requirements. I think the firmware version on that site was 1.07. And mine currently is 1.05, but I can't find any firmware updates for Windows 7
My System SpecsSystem Spec
19 Apr 2012   #25
James7679

Windows 7 Home Premium x64
 
 

Remove the drive, on the bottom there is a label that will give you all of the information for that drive. Take a high quality picture of it and post it here. We might be able to find you something.
My System SpecsSystem Spec
19 Apr 2012   #26
Zepher

Windows 7 Ultimate 64bit
 
 

I have the same drive and had to change a registry setting to get it to start working again.
The only issue with the registry setting change is that iTunes give me an error when it opens.

iTunes still imports my CD's from the drive though, even though I get the error when I open iTunes.

Let me find the registry setting I had to change.

on this page,
http://support.microsoft.com/kb/314060
scroll down to Windows Vista, then follow the instructions for deleting the upper and lower filters, then reboot.


Attached Images
HL-DT-ST BDDVDRW GGC-H20L unable to read certain discs-itunes-error.jpg 
My System SpecsSystem Spec
19 Apr 2012   #27
untouchablejen

Windows 7 Home Premium 64bit
 
 

I don't have windows vista I have Windows 7 and the page that link sends me to only says use the hardware and device troubleshooter for windows 7...which i've alrdy done, and done with other programs and it always tells me everything is working fine.
My System SpecsSystem Spec
19 Apr 2012   #28
Zepher

Windows 7 Ultimate 64bit
 
 

Quote   Quote: Originally Posted by untouchablejen View Post
I don't have windows vista I have Windows 7 and the page that link sends me to only says use the hardware and device troubleshooter for windows 7...which i've alrdy done, and done with other programs and it always tells me everything is working fine.
I know you have Windows 7. Just follow the instructions in the Windows Vista section.
My System SpecsSystem Spec
19 Apr 2012   #29
untouchablejen

Windows 7 Home Premium 64bit
 
 

Oh ok cool thanks
My System SpecsSystem Spec
22 Apr 2012   #30
untouchablejen

Windows 7 Home Premium 64bit
 
 

Close thread please.

Tried everything, nothing would work. Ended up buying a new drive.

Thanks for your help everyone!
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 HL-DT-ST BDDVDRW GGC-H20L unable to read certain discs




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