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Windows 7: USB 3.0 won't start after PC sleeps

19 Apr 2012   #1

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
USB 3.0 won't start after PC sleeps

Hi Guys, Thanks for the help right off!!

I've got a home built PC with an ASUS P8P67 mobo using Win 7X64. I've been working with the BSOD forum for about a month and finally figured out what was causing the crash. They sent me here to figure out what to do with it.

When I cold boot my PC everything works fine.

If the PC goes to sleep it (1) either won't wake up and if left alone will either BSOD or go to a restart screen, selecting "normal" or "repair" will send it to the Windows logo screen and it will hang. If I shut power off then restart, at the restart screen select "normal" everything works, probably 80% of the time this is what happens. The guys at the BSOD forum looked at all the .dmp and other files and said they give no clue to the crash.

OR (2) PC will wake up and the front USB 3.0 is no longer functioning. I also tried a pass through cable to my rear USB 3.0. and no crashes but (2) every time.

The front USB is plugged into a 20 pin USB 3.0 slot on the mobo.

I've downloaded the latest Renesas driver from ASUS. The old driver won't recognize the front panel at all.

My System SpecsSystem Spec
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24 Apr 2012   #2

Windows 7 Pro-x64
 
 

What case are you using? How many USB 3.0 ports are on the front of the case? The 20-pin header should provide two. Are the case ports truely 3.0 or are you trying to use 2.0 ports on the case as 3.0?
My System SpecsSystem Spec
25 Apr 2012   #3

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by carwiz View Post
What case are you using? How many USB 3.0 ports are on the front of the case? The 20-pin header should provide two. Are the case ports truely 3.0 or are you trying to use 2.0 ports on the case as 3.0?
Along the same lines, but more specifically, what is the case make and model?
My System SpecsSystem Spec
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25 Apr 2012   #4

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi Guys Thanks for the help. My case is a "Cooler Master HAF 922M ATX". The front of the case has 2 USB 2.0 ports. There is a combination card reader, SATA, USB 3.0 X 3, setup in one of the 5.25 bays. This is where my problem is. I do not know the brand, I don't see any name on it. It connects to power, Sata and has a USB 3.0 cable with a male end. I've got an adapter from the male end to the 20 pin. I've also run the cable through to the back and plugged directly into the rear USB 3.0.

I've updated my BIOS to the latest revision and I'm running the latest USB 3.0 driver. This has stopped the crashes.

Here's what I've figured out so far:
1 - If I use the adapter to the 20 pin the system recognizes the front panel as a Renesas USB 2.0 Hub.???
2 - If I use the pass through cable and plug into a 3.0 port, it's recognized as a Renesas USB 3.0 Hub. When the PC starts the USB ports work fine in either configuration. Once the PC goes to sleep the USB in the hub is still recognized in Device Manager but it doesn't work. If I disconnect it, wait a bit, and then plug it back in, it starts to work again. The Sata works fine. I've connected the pass through cable to a rear USB 2.0 and have the same result. In device manager I have disabled and enabled it but that doesn’t do anything. I have also uninstalled it and it will immediately find it and reinstall the drivers but it still won’t work. I have an external Belkin USB 2.0 hub that works fine after sleep.

I'm willing to try anything, just let me know. Thanks Again!!!!
My System SpecsSystem Spec
25 Apr 2012   #5

Windows 7 Home Premium x64
 
 

Question, does everything work as it should when leaving the hub disconnected?
My System SpecsSystem Spec
25 Apr 2012   #6

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Yes, everything else is fine. All the issues seem to be around this front panel.
My System SpecsSystem Spec
25 Apr 2012   #7

Windows 7 Home Premium x64
 
 

You say that it has a Sata cable that connects to it? There may be a necessary driver for this panel that you don't have. Would be very useful to know what the make and model of the unit was.
My System SpecsSystem Spec
25 Apr 2012   #8

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Yes the SATA is connected to the mobo and is hot swap-able. It works perfectly.

I bought it from a soldier about to be deployed. He just liked building machines. He got most of the components from Tigerdirect. I've looked at both their and Neweggs web sites and they don't have anything that looks like this one. He did tell me it wasn't suppose to need any special drivers. He was right if the machine never goes to sleep. I'm in and out of the office all day so sleeping is preferable to shutting down.
My System SpecsSystem Spec
25 Apr 2012   #9
Microsoft MVP

 

Just as BSOD can be pinned down by dump file, Sleep problems can be positively traced by Gathering a Startup, Shutdown, Sleep, Hibernate, or Reboot Trace - Windows 7 Forums.

It's a bit complicated so often is saved as a last resort, but you seem technically competent so might want to do it concurrently with the advice you're getting from the hardware experts here.
My System SpecsSystem Spec
25 Apr 2012   #10

Windows 7 Home Premium x64
 
 

Choglidite, see if the device shows up in device manager and if it does, follow this tutorial and let us know what the device is. Device Manager - Finding Unknown Devices
My System SpecsSystem Spec
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 USB 3.0 won't start after PC sleeps




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