Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: USB 3.0 won't start after PC sleeps

25 Apr 2012   #11
Choglidite

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

James, I'm not sure what to do with this. Here are the details for my device: "USB\VID_2109&PID_0810&REV_0376"
There are 3 0810 devices but no vendor 2109'

"Returning 3 matches for: "0810"
Sorted by: Device ID

Device Id Chip Description Vendor Id Vendor Name
0x0810 EFAR 486 host Bridge 0x1055 Standard Microsystems Corp.
0x0810 486 CPU/PCI Bridge 0x1155 Pine Technology Ltd
0x0810 LynxE 0x126F Silicon Motion"

Gregrocker - All total they had me run about 30 different .dmp, WER, chkdisk etc files. Nothing showed the cause. I figured it out because I'd recognized the USB issue and removed the hardware, and ran the PC. It worked, re-installed and crash. That's how we got to here. Do you still think it's worth running the trace? I'll admit, I'm close to the point of throwing the hardware in the can and getting something else. Thanks


My System SpecsSystem Spec
.
25 Apr 2012   #12
gregrocker

 

Are these Devices without a driver?

If you post it up to a file server and link it here, our expert Cluberti can help you read the boot trace which often nails the cause of the problem.

Before I'd trash it I'd do a clean reinstall following these steps to get a perfect Clean Reinstall - Factory OEM Windows 7
which are the same for retail - unless you're confident the install is cleanest possible and not at all bloated, corrupt or (worse) a factory preinstall.
My System SpecsSystem Spec
25 Apr 2012   #13
carwiz

Windows 7 Pro-x64
 
 

Quote   Quote: Originally Posted by Choglidite View Post
Here's what I've figured out so far:
1 - If I use the adapter to the 20 pin the system recognizes the front panel as a Renesas USB 2.0 Hub.???
2 - If I use the pass through cable and plug into a 3.0 port, it's recognized as a Renesas USB 3.0 Hub. When the PC starts the USB ports work fine in either configuration. Once the PC goes to sleep the USB in the hub is still recognized in Device Manager but it doesn't work. If I disconnect it, wait a bit, and then plug it back in, it starts to work again.
It would appear to me that the problem is the 20-pin adapter and your power settings. Fill us in on why you're using the adapter to begin with and what type of cable is the "pass through cable". Does the adapter have blue ports?

Also, check in the downloaded Renesas driver folder named File for a program called nusb3utl.exe. See if it's there.

Forgot to mention: All USB 3.0 ports will be blue. Verify your front ports are blue. (The plastic divider inside the port.)
My System SpecsSystem Spec
.

28 Apr 2012   #14
Choglidite

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi Carwiz, The cable to the front panel is a USB 3.0 - Cable A Male to B Male. I bought the 3.0 adapter thinking it would be better than a pass through. (Bad Idea!) The front panel has blue ports and in the back I've plugged the cable into a blue 3.0 port. In the Device Manager, when I first boot, the front panel shows up as a "Renesas Electronics USB 3.0 Hub". Once it sleeps, it just disappears from Device Manager. Nothing re-starts it unless I unplug it - wait - then re-plug or reboot.

Yes I have the nusb3utl.exe file.

Thanks
My System SpecsSystem Spec
28 Apr 2012   #15
Choglidite

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Gregrocker, I've got the machine ready to run the traces but I'm not sure which ones. The title of the tutorial includes Hibernate and Sleep but the only choices are: BOOT * Shutdown * Reboot. Which one(s) should I run?

Also some things on the tutorial wouldn't work on my Win 7X64 machine. After some research I found two things. They are in these two URLs. You guys may want to ref. them. The linked file didn't include the WPT_X64.MSI.

Downloading the WPT
also
Fix Problem Installing Windows SDK for Windows 7 | Ctrl+F5

Thanks
My System SpecsSystem Spec
28 Apr 2012   #16
gregrocker

 

I would ask for help with the trace from it's author in the Tutorial comments section. He is the top expert on this and can even help you interpret it's findings. However he is very busy with a new release of SysInternals at MS so you may need to be patient.
My System SpecsSystem Spec
28 Apr 2012   #17
carwiz

Windows 7 Pro-x64
 
 

Run nusb3utl.exe as administrator. (Right click, choose Run as administrator.)

Check the box to disable USB 3.0 power management. Click OK. Reboot. Check to see if that keeps the USB 3.0 Hub active.


Attached Images
USB 3.0 won't start after PC sleeps-usb3-power-setting-nusb3utl.jpg 
My System SpecsSystem Spec
28 Apr 2012   #18
Choglidite

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Carwiz it didn't work either. I need to clarify something I told you. Device Manager shows it as a Renesas USB 3.0 Hub all of the time, working or not. But, when the PC sleeps the hub disappears from Windows Explorer. Device Manager shows the hub is still working properly.

Also a foot note, once the PC wakes up and the hub is no longer usable, a Restart will NOT fix it. I have to totally shut the PC down and restart to get the hub functioning again.

I forgot to ask, when we pulled the device ID and got the return of three possible devices, does that give us a direction to try? Is there a way to get drivers for each of those and try them? I'm game for about anything now but I'll tell you that trash can is looking sweet about now.
My System SpecsSystem Spec
29 Apr 2012   #19
carwiz

Windows 7 Pro-x64
 
 

Hubs in Windows Explorer?
I tried to find the vendor and device ID but the results are confusing at best. The info I find is for a USB 3.0 chip maker. Will be back.
My System SpecsSystem Spec
29 Apr 2012   #20
Choglidite

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Sorry, that did sound a bit odd. I had a memory card plugged into the hub so I could see it in Windows Explorer. When the PC wakes up, after a few seconds, the memory card disappears from Explorer. Just like I had pulled the card out. Thanks for spending the time on this.
My System SpecsSystem Spec
Reply

 USB 3.0 won't start after PC sleeps




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows 7 Pro x64 Slow Start - Monitor Sleeps then Wakes
I've had an issue with very slow restarts where once I get the Windows Start screen I then get a black screen where the monitors go to sleep then awake and then very slow Windows Welcome screen, sometimes another black screen with cursor and then slow to the desktop. I suspect this may be...
General Discussion
No Longer Sleeps??
PC comes out of sleep mode all the time (every 1/2 hr or so) some program must be doing this. I reset power mgmt to factory defaults, no help. I ran powercfg -lastwake, no results, even right after my screen pops up out of sleep. Looked at msconfig startup, didn't see anything unsual. Looked at...
Performance & Maintenance
Windows7 Always Sleeps?
So, i have this problem, well not really a problem, but most nights i leave my laptop on it automatically goes into sleep mode :sarc: Now, in power options i don't have it set to sleep... So I'm wondering why it's constantly going into sleep mode ???
Performance & Maintenance
sleeps, but doesn't hibernate
So I enabled hibernate from the cmd console and I've set my advanced power settings so that it will hibernate in 10 minutes. But my computer only goes to sleep. In plan settings it says gives me the scroll options to put the computer to sleep after X minutes, and but no option to hibernate. ...
Performance & Maintenance
PC with 7, sleeps after I sleep.
Well, literally. I put few torrents on Azureas Vuze when I go to sleep. I used to use uTorrent before but I can't now.. So, what happens is when I make wake up in the morning, I see the PC power button off, when I press the power button, it resumes from sleep and everything is loaded just the...
General Discussion
Monitor Sleeps, then BSOD
Got a brand-new desktop, this has happened at least 4 times: During normal use, the monitor will fall asleep on its own. After waking up, BSOD happens involving nvlddmkm.sys and not being able to restart the display driver. I've disabled every sleep feature I could find (Sleep, Hibernate,...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 17:23.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App