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Windows 7: WD External HDD not regonized

21 Apr 2012   #1
mdffan666

Windows 7 64bit
 
 
WD External HDD not regonized

Hey guys, I have a 500GB EHDD and 3 available ports on my HP DV6, but it only loads in one of them, How do i solve this issue?

Cheers


My System SpecsSystem Spec
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21 Apr 2012   #2
Kevin Ismail

Windows 7 Ultimate x64
 
 

Hi.
First question here,
Is the other two USB ports work with other USB device?


Kevin
My System SpecsSystem Spec
21 Apr 2012   #3
mdffan666

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by Kevin Ismail View Post
Hi.
First question here,
Is the other two USB ports work with other USB device?


Kevin
Yea, my mouse and phone usb's work in the other ports
My System SpecsSystem Spec
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21 Apr 2012   #4
Kevin Ismail

Windows 7 Ultimate x64
 
 

If you're able to connect other device means it's functional.

I see it as a weird or unique situation here.
The most common problem with it is an external HDD consume more power source than any other USB devices, it needs very tight and secure connection on any available USB port on your machine to take 5 volts power input. DC power always rely on good contact between the port and the plug.

Some suggestion:
1. Inspect your External HDD cables for any dirt or stain.
2. Try checking the other two ports if it is a bit loose when is plugged.
3. Plug and hold in firm position for few more seconds to see if it works.
4. Consult with nearest ASUS local service to check the two USB voltage output.

That the only suggestions I can offer so far.

Hope it helps a little.

Kevin
My System SpecsSystem Spec
21 Apr 2012   #5
edwar

7 x64
 
 

Quote   Quote: Originally Posted by mdffan666 View Post
Hey guys, I have a 500GB EHDD and 3 available ports on my HP DV6, but it only loads in one of them, How do i solve this issue?

Cheers
If this is one of the USB powered external drives more then likely it is not getting enough power from just one USB port to fully power it up.
In that case you will need a USB Y cable that connect to 2 USB ports at the same time to supply enough power to it.
My System SpecsSystem Spec
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 WD External HDD not regonized




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