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Windows 7: Issue with shared printers, not all perference settings available

15 May 2012   #1

Windows 7 pro 64 bit
Issue with shared printers, not all perference settings available

Good day, I am having a problem with shared printers.
I have six workstations (Dell T-7500s with Windows 7 Pro) set up on a HomeGroup and all running as if an Administrator is logged on. I have two sets of Printers attached to two of the workstations, one each DNP DS-40 & DS-80 printers on each of those machines.
I have shared the printers out to the other workstations and the printers function properly with one exception.
On the machines that are using a shared printer two of the advanced document settings are grayed out, "Overcoat Finish" and "Print Retry". I am not too concerned about "Print Retry" but I need my folks to be able to access the "Overcoat Finish" selection.
I have tried setting the printer properties to full control for everyone but it made no difference.
The settings in question work normally on the host machines and also on the machine that I set up the HomeGroup on, which is not one of the host machines.
As I am not extremely familiar with Win 7 I am out of ideas, hoping someone here could point me in a new direction.
David Cushman

My System SpecsSystem Spec

20 Sep 2012   #2

XP SP3 32bits
Same problem here, but with windows XP SP3

Hi David,

I am experiencing the same problem that you described with a DS40 and two machines running Windows XP SP3.

I have just written to DNP's support and I am waiting for their response.

Have you found any solution or work around?


Joan Ramon López Gillué

PS: I'll let you know when I get the answer from DNP.
My System SpecsSystem Spec
20 Sep 2012   #3

XP SP3 32bits

Hi David,

DNP got back to me and suggested I tried installing the driver on a different computer.

Following their suggestion, I installed the driver on another PC. Again, the Matte finish was not available.
In both cases, I had installed the driver remotely by accessing the printer through the network and double-clicking on it.

Then I have decided to try something different: I have connected the printer directly to the computer with which I was having the problem and I have installed the driver locally on that computer. Then I have moved the printer back to the PC where it was originally connected. Solved!! Now I can change the finish from glossy to matte even when printing remotely.

So the workaround is: 1) do not let Windows install the driver remotely; 2) take the time to connect the computer directly to each of the computers you want to print from, and install the driver manually.

Hope this helps

Joan Ramon López Gillué
My System SpecsSystem Spec

20 Sep 2012   #4

Windows 7 pro 64 bit

Sounds like a plan, I will try that. Thanks for the help, I had not had the time to dig into this issue so I really appreciate assist.

David Cushman
My System SpecsSystem Spec

 Issue with shared printers, not all perference settings available

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