|16 May 2012||#1|
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Canon MP980 Image Device Driver not installing on Win7 x64
Hi - I'm new to the forums and hope someone can help with my problem.
I'm installing the MP980 printer using the latest driver available (mp980swin64ns103ea24)
Everything goes ok to begin with, the installation process does not get interrupted at all, all software gets installed and all software can be launched. At the end of the installation process I am prompted to choose type of connection (USB connection I select) and to connect printer and switch it on. My PC does recognize Canon MP980 Series Printer - I get the message
"The printer is detected. Please wait until the installation is completed"
The installation ends with message "The printer is not detected. Check the connection". As I'm unable to progress further with the installation I click back and exit out of the installation screen to try again.
All printing functions and features are O.K. I can print
Under the Windows Driver Software Installation box I get the message:
MP980 Series - searching preconfigured driver folders - Searching Windows Update - Installing driver software (these three messages keeping alternating from one to another)
The Problem is when I want to scan. Scanning from my PC using MP Navigator EX or if I want to scan and forward scanned data from MP980 to PC gives me following error message
" Cannot communicate with scanner for these reasons
-Scanner is turned off
-The lock is not released
-Scanner is disconnected
I tried to re-install MP drivers (from CD and by downloading from canon's uk/europe web site.)
In Devices and printers right clicking on the canon printer image and selecting properties I get one error message listed under the Hardware tab:
Imaging Devices : ! Canon MP980 series (with yellow exclamation mark at the front)
The device function summary states:
Device status: Reinstall the drivers for this device. (Code 18)
I've tried uninstalling the device driver and reinstalling the drivers, changing the USB port the printer is contected to each time - I've tried all 8 ports!!
Under the driver tab the version is listed as 18.104.22.168
I have also tried installed the previous version driver as well, connecting the printer to all 8 ports - still no joy!
I'm now out of ideas
|My System Specs|
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