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Windows 7: Seagate Harddrive test tool fail but harddrive data seems intact

29 May 2012   #1

Windows 7 Home Premium (x64) SP1
Seagate Harddrive test tool fail but harddrive data seems intact

I have this WD My Passport external portable harddrive which I have used for a couple of years. I was writing something to the drive one day when the USB connection seems to be somewhat loose and the drive disconnected momentarily and reconnected itself but the file I was trying to write ended prematurely...

Now when I try to use the Seagate Harddrive test tool for windows and do a Short Generic test and the result failed.. I am fear it might have been caused by the disconnection and might eventually corrupt the entire drive... I try to run chkdsk but there aren't any errors detected it seems and files seems to be accessible as normal... Is there a way to fix the harddrive without losing data in the drive or confirm the drive is indeed failing?

My System SpecsSystem Spec

29 May 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 SP1, Home Premium, 64-bit

Run the most thorough and extensive test available with the WD hard drive utilities.

If it fails the thorough test, you may have a warranty claim.

Or the Seagate tool. Whatever you have. Your title is confusing.
My System SpecsSystem Spec
29 May 2012   #3

Windows 7 Ultimate x64 SP1

First, I would back up the data on the drive, then I would contact WD about the errors. If it was in a standard case, I'd tell you to remove the drive and rerun the test internally, but doing so with your Passport would likely void the warranty.
My System SpecsSystem Spec

29 May 2012   #4

MS Windows 7 Ultimate SP1 64-bit

Back up your data.
If unit still under warranty, then return.
If not under warranty, discard unit.
My System SpecsSystem Spec

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