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Windows 7: Seagate Harddrive test tool fail but harddrive data seems intact

29 May 2012   #1
jch02140

Windows 7 Home Premium (x64) SP1
 
 
Seagate Harddrive test tool fail but harddrive data seems intact

I have this WD My Passport external portable harddrive which I have used for a couple of years. I was writing something to the drive one day when the USB connection seems to be somewhat loose and the drive disconnected momentarily and reconnected itself but the file I was trying to write ended prematurely...

Now when I try to use the Seagate Harddrive test tool for windows and do a Short Generic test and the result failed.. I am fear it might have been caused by the disconnection and might eventually corrupt the entire drive... I try to run chkdsk but there aren't any errors detected it seems and files seems to be accessible as normal... Is there a way to fix the harddrive without losing data in the drive or confirm the drive is indeed failing?


My System SpecsSystem Spec
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29 May 2012   #2
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

Run the most thorough and extensive test available with the WD hard drive utilities.

If it fails the thorough test, you may have a warranty claim.

Or the Seagate tool. Whatever you have. Your title is confusing.
My System SpecsSystem Spec
29 May 2012   #3
DeaconFrost

Windows 7 Ultimate x64 SP1
 
 

First, I would back up the data on the drive, then I would contact WD about the errors. If it was in a standard case, I'd tell you to remove the drive and rerun the test internally, but doing so with your Passport would likely void the warranty.
My System SpecsSystem Spec
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29 May 2012   #4
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Back up your data.
If unit still under warranty, then return.
If not under warranty, discard unit.
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 Seagate Harddrive test tool fail but harddrive data seems intact




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