Hp Monitor drivers not installing. Problems with Windows Update?

danxaz · 30 May 2012

I have an HP DC7700u pc with a 1.86ghz core 2 duo processor and 4 Gb Ram (32 Bit). My monitor is an Hp Monitor as well. When I first plugged in the monitor and turned on the computer, the display looked a little "low quality" and the device manager showed "generic pnp monior". After a few days of using the computer and installing updates, the display suddenly looked really nice and the device manager showed the actual model number of the monitor. Now after about of month of use, the display is suddenly "low quality" again and the device manager is once again saying "generic pnp device". I tried updating the drivers and that didn't work. Looked on the Hp website as well as Microsoft site and both say the monitor is plug-n-play and no software is needed. Where do I go from here to make this work permanently?

seavixen32 · 30 May 2012

Most monitors are plug-and-play, but they may need updated drivers to cope with your graphics card.

You told us you have an HP monitor, but you didn't say which model it is.

Have a look at HP Support here: Updating a Monitor Driver - HP Customer Care (United States - English)

You may also want to update your graphics drivers as well. I can't advise you where because you haven't posted your full computer specs.

karlsnooks · 30 May 2012

dankaz,

You've received excellent advice from SeaVixen.

Could you help us out? Would you please fill in your System Specs?

Filling in your System Specs is not always easy which is why this little writeup here.

You will find that with Speccy you can easily copy and paste from Speccy into the system spec block. Not so simple is SIW, but SIW will offer you more info that you ever knew existed, for example, status and details on your battery (if a laptop).

Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec (left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

ADD the word laptop or desktop or netbook to the
“system manufacturer” block, for example,
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.
================================================
thanks,
karl

seavixen32 · 30 May 2012

Thanks for the heads up Karl, it's appreciated.

danxaz · 30 May 2012

Ok. Thanks! I'm not at home right now so I'll have to wait to try and update the drivers. I'll also update my system specs.

danxaz · 01 Jun 2012

OK sorry this took so long. I updated my system specs. My monitor is model HP w17e

karlsnooks · 01 Jun 2012

Thanks for filling in the specs and also the specs correctly indicate your monitor.

According to you specs, your Win 7 software is not up-to-date which is crucial to have a stable system.

Please carry out this procedure, to the fullest, and as noted in the procedure: some updates can take forever and a day. Just be patient and don't shut down your computer (see not in procedure).

UPDATING YOUR WIN 7
1. ASSURE THAT YOU RECEIVE ALL UPDATES
WIN | type WINDOWS UPDATE | ENTER |
Change settings (left-hand column) |
checkmark all four of the boxes | OK button

Approve any dialog boxes presented. Let Windows install any update features.

WIN is the key with the Microsoft flag on top.

2. INSTALL CRITICAL UPDATES
Check for Updates (left-hand column)
Install ALL critical updates.
Restart your computer (even if not prompted)

Repeat this procedure until there are no more critical updates.

DO NOT TRUST the “Windows is up to date” in center of dialog. until you see that TWICE IN A ROW!

3. INSTALL IMPORTANT UPDATES
Use the “critical update” procedure until all important updates are installed.

4. INSTALL OPTIONAL UPDATES
Use the “critical update” procedure until all optional updates are installed.

Under Optional updates you will be presented with a list of about 34 language updates.
You can hide those updates so that aren't continually notified of those updates. When you click on 34 optional updates are available, then you
a) highlight all of the language updates,
b) right-click anywhere in the highlighted list.
c) click on Hide Updates,
d) OK button.

UPDATE GOLDEN RULES
Install ALL, yes, ALL updates.
This is Win 7 and not Vista or XP (eXPired).

UPDATE IS HUNG –TAKING FOREVER
Hung is very doubtful unless you interrupted updates.

CTRL + SHIFT + ESC key combo will pop-up the Task Manager.
Lo and behold, Windows Update is still running!

You hold down the CTRL and SHIFT keys.
While holding them down, tap the ESC key once.