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Windows 7: USB 3.0 Ports Bad?


15 Jun 2012   #1

Windows 7 Home Premium (64-Bit)
 
 
USB 3.0 Ports Bad?

I am using a M5A88-V EVO MB and recently tried to use an external hard drive that is USB 3.0 enabled but had problems with 2 different hard drives. I bought a Seagate brand hard drive and a Western Digital MyBook or something like that. Anyway, the problem with the first one was similar to the problem with the second one. However, the first hard drive would connect up to the computer and the autoplay would come up but after about 3 seconds it would disconnect and not show up again unless I unplugged then re-plugged the USB back in. It would still do the same thing though unless I hooked it up to a regular USB 2.0 port. It would work just fine then.

The western digital hard drive had a similar problem, but would stay connected until I tried to transfer a large amount of data. If I transferred just one document it was fine in the 3.0 port but anything that required a progress bar would cause the hard drive to disconnect spontaneously and then just as quickly reconnect. It would beep that it was disconnected and the transfer would stop, then it would indicate through sounds that it was connected again and I could sometimes hit try again but sometimes could not. Just like the other hard drive, if I plugged into a 2.0 port it would work just fine.

I have all the proper drivers, updated, everything is in order except for the USB 3.0. I do not have any other devices to see if it is device specific or if it is just a problem with the ports. Also, I have disconnected multiple fans and turned others down to see if it was a power problem but it made no difference. I even plugged the power for the hard drive directly into the wall outlet just in case it was not getting enough power. If anyone has had experience with this problem, please help. I am a certified technician and will understand just about any explanation you may have. My complete system specs can be seen through the "My System Specs" feature this forum provides.


My System SpecsSystem Spec
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16 Jun 2012   #2

Windows 7 profesional
 
 

You know you just my have bad USB 3.0 ports. I haven't had a lot of experience with them but it sounds like that just might be the problem. But, are the hard drive USB 3.0 certified? If they are not then they may not be able to handle the writing speeds of 3.0. That is just a guess though.
My System SpecsSystem Spec
16 Jun 2012   #3

Windows 7 Home Premium (64-Bit)
 
 

They were in fact certified to use USB 3.0. That's what really scared me about the whole thing. There is absolutely no reason that it shouldn't work. And the fact that two different hard drives that I made sure were compatible with USB 3.0 did not work and had similar problems. I believe you are right though, the ports are probably bad and ASUS has done it again. I even called both technical support numbers and they told me that most likely it is bad ports. I'm going to call ASUS on Monday but their technical support is a joke so I'll probably just have to order another board then RMA the old one to have a spare around...
My System SpecsSystem Spec
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18 Jun 2012   #4

Microsoft Windows 7 Professional & Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

This might be a very dumb question, but are you sure you are using a USB 3 cable?

Just a thought because a friend of mine thought he could just use a standard USB 2 cable and of course he could but did not get any 3.0 speeds.

Also, not all USB 3.0 cables are the same. I have 2 that don't work very well at all and others that do just fine.

Have you tried a USB 3.0 flash drive in the ports?
My System SpecsSystem Spec
18 Jun 2012   #5

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi,

I've seen this behaviour before on a friends Gigabyte motherboard sporting Etron drivers. I haven't yet tried all the fixes suggested below, as he was happy to use the USB2.0 ports instead:

The mysterious case of the dissapearing USB3 external drives ...

Are you on the latest drivers/BIOS?

Regards,
Golden
My System SpecsSystem Spec
18 Jun 2012   #6

Microsoft Windows 7 Professional & Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I believe his board has the ASMedia drivers. As does my Sabertooth X79.
So far, I have not seen this problem on my USB 3 ports.
My System SpecsSystem Spec
18 Jun 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Correct and the ASMedia drivers sound more reliable (assuming its a driver issue) - the Etron ones are a real pain in the bum. Luckily my older Gigabyte board uses the NEC drivers.........so no problems so far.

Hopefully a BIOS/driver update might fix the issue.

regards,
Golden
My System SpecsSystem Spec
18 Jun 2012   #8

Microsoft Windows 7 Professional & Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Are the NEC drivers USB 3.0?

So far I have had good luck with the ASMedia drivers. I haven't tried an external HD enclosure as yet but have used a low cost USB 3 to SATA device to run any external drive and it works just fine. Just a bit sloppy looking and really only for temporary usage.
I am looking for a real enclosure but will definetely will stay away from the WD Mybook after all the negative reviews I have read.
My System SpecsSystem Spec
18 Jun 2012   #9

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Yep, NEC drivers are USB3.0

GIGABYTE - Motherboard - Socket 1156 - GA-P55A-UD3R (rev. 1.0)

I have a 500GB My Passport 0740 USB3 external HDD and it just works like a charm - absolutely no problems whatsoever.
My System SpecsSystem Spec
18 Jun 2012   #10

Microsoft Windows 7 Professional & Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Golden, you might be one of the lucky ones that has just the right hardware and drivers.

For JRSTOKES,

I just saw a Amazon review with some partial fixes for problems with USB 3.0 hubs.
Amazon.com: testmaster's review of D-Link 4-Port SuperSpeed USB 3.0 Hub (DUB-...

The fellow goes into several details of things to try.
My System SpecsSystem Spec
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 USB 3.0 Ports Bad?




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