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Windows 7: A problem with defining a new external Hard Disk

30 Jun 2012   #1

Windows 7 Home Premium SP1-64bit.
 
 
A problem with defining a new external Hard Disk

Hi,
I have just connected a new external Hard Disk with my Laptop. However, it is not shown the computer. When I checked over it in the Devices Manager, I have found it listed in the list of Hard Disk Drivers. When I click on the its properties , I notice that the device is working well in the frame of the status of the device.
However, I found out there is a question mark on this hard disk in the other devices tree.

I have tried connecting it via USB2/USB3, but this makes no difference.
When I immediately connected it, I notice Windows notified that there is a new detected device. But in eventually I didn't found it defined.

I have tried clicking a right- click on it, then I have chosen 'update the operating program'. But this also didn't make any difference.

On top of that,
When I have opened a program which is specialist in the division of discs, I found it shown. However, I didn't found all of its capacity shown. It is 1TB(1024GB); however, what is shown is 931.48GB
If I split it with this program regardless of whether or not it is defined and will be shown in my computer, will it be damaged??

Any comments would be quite highly appreciated.




If I split with this program regardless of whether or not it will be shown in my computer, will it be damage?
Any comments would be quite highly appreciated.


My System SpecsSystem Spec
.

30 Jun 2012   #2

Windows 7 Home Premium SP1-64bit.
 
 

I have restarted my computer now and it became shown in my comupter. However, it still has a question mark on it in the other devices list in the devices manager.


However, I didn't also found its entire capacity shown. It is 1TB(1024GB); however, what is shown is 931.48GB
My System SpecsSystem Spec
30 Jun 2012   #3

Windows 7 x64 Professional SP1
 
 

Hello there a cooperator!

The question mark in your devices list in the devices manager for the WD SES Device USB Device is nothing to worry about, i have the same external hard disk and it works perfectly without resolving the that question mark...

The device is 1 TB according to the manufacturer; they define 1 TB as 1000000000000 bytes, in base 10, while Windows defines 1 TB as 1099511627776 bytes in base 2... so after doing some math, 931GB (1000000000000 bytes divided by 1024 for KB, 1024 for MB,1024 for GB) is about right for the size of your hard disk as reported by windows...

Hope that helps!
My System SpecsSystem Spec
.


01 Jul 2012   #4

Windows 7 Home Premium SP1-64bit.
 
 

Quote   Quote: Originally Posted by solarmystic View Post
Hello there a cooperator!

The question mark in your devices list in the devices manager for the WD SES Device USB Device is nothing to worry about, i have the same external hard disk and it works perfectly without resolving the that question mark...

The device is 1 TB according to the manufacturer; they define 1 TB as 1000000000000 bytes, in base 10, while Windows defines 1 TB as 1099511627776 bytes in base 2... so after doing some math, 931GB (1000000000000 bytes divided by 1024 for KB, 1024 for MB,1024 for GB) is about right for the size of your hard disk as reported by windows...

Hope that helps!
Thank you so much indeed, Solar,

As long as you have the same HD, I would respectfully like you to answer me on some little questions:

First: I have a program(WD SmartWare) which came inside the HD, I have read in its manual that program(WD SmartWare) helps to make automatically a bakeup copy for any data changed or added without any interfere from the user. So, my question is that HD will be full with this automatically backup.

Second:I have also read in that user manual If I install that WD SmartWare, and then I have uninstall it. After that, I needed to reinstall it, I will need to re-download from the site of Western Digital. Next, I should move it to my passport(External HD) Finally: reinstall it. This is quite difficult and long. Why will I not be able to reinstall from the my HD as long as I didn't deleted the setup of WD SmartWare from my HD(my Passport)

Finally: I have opened that new external HD of mine with the computer management tool as in this screenshot below:

I have these questions:

(A): Why did I not see the entire capacity (1000GB/1TB)?

(B): Why are there two sections :the first 'I' and the other is unspecific location/space, although I didn't split it?

(C): Could you give me any way to split this new HD with this computer management tool

Any comment would be quite greatly appreciated.
My System SpecsSystem Spec
01 Jul 2012   #5

Windows 7 x64 Professional SP1
 
 

Hello again.

To answer your questions:-

1. I do not use WD Smartware as i use my own program (Acronis True Image Home) to make backups of my hard disks. I do believe however that Smartware can be configured by the user to adjust the frequency of backups and you can set aside how much space you would like to use for your backups

2. Well it seems like you should be able to install it as long as the setup files are on the HDD itself and are not deleted.

3a. As i've mentioned in my previous post , Windows will not see 1000GB, only 931GB due to the differences in how manufacturers and Windows define Mega,Giga and Terabytes...

b. and c. I believe you can extend the current partition to fill up the rest of the unallocation space, but if you want to do it Windows, the easiest/simplest way would be to just delete the current partition and then make a new one to cover the whole drive...

Hope that helps!
My System SpecsSystem Spec
01 Jul 2012   #6

Windows 7 Home Premium SP1-64bit.
 
 

Quote   Quote: Originally Posted by solarmystic View Post
Hello again.


b. and c. I believe you can extend the current partition to fill up the rest of the unallocation space, but if you want to do it Windows, the easiest/simplest way would be to just delete the current partition and then make a new one to cover the whole drive...

Hope that helps!

Thank you again for your continuing with this issue,

First, I think that the capacity of my HD shown is 963GB((I:NTFS:931GB), (32GB unallocated)

I think my HD has one split partition(I:NTFS:931GB) and another undivided one(32GB)
But I want to merge them together and spit them again into three partitions.

Is there not any tutorial to split a new HD.?
My System SpecsSystem Spec
02 Jul 2012   #7

Windows 7 Home Premium SP1-64bit.
 
 

After I have defined the HDD with a program which came inside HDD.
First: I notice that the question mark has been hidden
Second: If you have a look at this screenshot, you will be finding out that the unspecific partition which was shown the first screenshot has been hidden and the entire HDD become primary partition.

My questions are:

First: Could you let me know what that unspecific partition(32MB) which was shown for? And what dose mean that it has been hidden when I defined the HDD?

As far as I know that this partition is divided as one partition with system file "NTFS", My questions are:
(A) Who divided it?
(B)Could you give me any tutorial to divide this one partition into some partitions?

My System SpecsSystem Spec
03 Jul 2012   #8

Windows 7 Home Premium SP1-64bit.
 
 

Quote   Quote: Originally Posted by solarmystic View Post
2. Well it seems like you should be able to install it as long as the setup files are on the HDD itself and are not deleted.

!
Thank you very much
But please could you have a look at this note which is available at the user manual for WD HDD

Uninstalling the WD SmartWare Software:
To uninstall the WD SmartWare software:
1. Remove it from 'Remove/add programs in the control panel
Important: You can easily uninstall the software. However, you will need to restart the backup job manually after reinstalling the software as uninstalling deletes all existing backup job configurations. (See “Backing Up Your Computer Files” on page 15.)
My System SpecsSystem Spec
03 Jul 2012   #9

Windows 7 Ultimate x64
 
 

a cooperator, can you post a screenshot of PartitionWizard one more time, now that the disk layout has been changed?
My System SpecsSystem Spec
04 Jul 2012   #10

Windows 7 Home Premium SP1-64bit.
 
 

Quote   Quote: Originally Posted by F5ing View Post
a cooperator, can you post a screenshot of PartitionWizard one more time, now that the disk layout has been changed?
Thank you so much indeed,

Yes, the disk returned into its first layout when it had a question mark on it in the devices manager, although the question mark is no longer on it now. I am quite surprised because I found the disk layout like this screenshot below in the first time I have connect it with the computer.





However, when I went to devices manager and clicked 'right-click' on a question mark on the disk in the other devices list. After that, I have updated the operating program during navigating into the HDD(My passport) in my computer. Next, I have chosen "WD SES Device Driver' inside the extras folder available in HDD. Finally, when I have run computer management again I found out that the disk layout has been changed and 'unallocated partition' has been hidden as it is shown in my screenshot in my post#7 one day ago. Also, I have found that a question mark has been hidden and the hard disk become shown without any question mark until now.



My questions are:

First: Could you let me know what that unspecific partition(32MB) which was shown for? And what dose mean that it has been hidden when I defined the HDD?

Second: As far as I know that this partition is divided as one partition with system file "NTFS", my question is:Who divided it?

Third: Although I had no problem even when the question mark was still shown on the hard disk (as my screenshot in my post#2 four days ago) because I could browse the WD HDD during clicking on its drive's letter in my computer, I didn't know what is the benefit from updating the operating program which eventually caused to remove the question mark and show the disk as it is in the second screenshot above.

Finally: I want to install the WD SmartWare Software, but when I have read this I have been confused
Uninstalling the WD SmartWare Software:
To uninstall the WD SmartWare software remove it from 'Remove/add programs in the Control Panel
Important: You can easily uninstall the software. However, you will need to restart the backup job manually after reinstalling the software as uninstalling deletes all existing backup job configurations. (See “Backing Up Your Computer Files” on page 15.)
My System SpecsSystem Spec
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