Iomega external HD not detected by any computer

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  1. Posts : 13
    MS Windows 7 Ultimate 32-bit SP1
       #1

    Iomega external HD not detected by any computer


    Hi!

    I have an external hard drive of 500Gb from iomega, and it stopped working recentely.
    It is not detected in Windows 7 and from what I know so far this is what I realised:

    - It appears on "Device Management" and it says to be working properly
    - No message of windows on the bottom-left corner saying that the drive cold not be connected
    - It does not appear on "My Computer"
    - The above applies even if I start in "Safe Mode"
    - BIOS detects it when I try to change how the windows is botted
    - the Hard Drive light flickers normaly when I connect the power supply
    - Already tried to change the USB cables but the problem presists
    - Tried in other computers, with the same results listed above


    The problem is that I have important data that I want to recover from the drive, so fromating the drive must be the last resort.

    Thanks in advance for your time :) and sorry for my english
      My Computer


  2. Posts : 2,913
    Windows 7 Ultimate x64 SP1
       #2

    Is it possible to open up the external Iomega caddy and remove the drive? The drive enclosure might be the problem, so removing the drive and trying a different enclosure or installing it into another computer might work.
      My Computer


  3. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #3

    Ricardo,
    Help us to help you.

    Update your SevenForums System Specs
    User CP (located on the top menu bar) |
    Your Profile | Edit System Spec
    (left-hand column)

    To gather info, use Speccy (my favorite) or SIW or System Info

    In the System Manufacturer Block, enter:
    Manufacturer and Model and
    ADD the word laptop, desktop, netbook or tablet.
    For example:
    Toshiba Satellite L305D notebook.

    Provide full windows version info, for example:
    MS Windows 7 Ultimate SP1 64-bit

    Use the “Other Info” block for Optical Reader,
    Mouse, touchpad, wifi adapter, speakers, monitor, etc

    Scroll down and click on SAVE CHANGES.

    You will find that in Speccy, you can select info from the display
    using your mouse/touchpad and then paste that info into your specs.

    SIW is a marvelous program, but the free version does not offer
    this capability.
      My Computer


  4. Posts : 13
    MS Windows 7 Ultimate 32-bit SP1
    Thread Starter
       #4

    Thanks for the reply!

    Well the thing is I don't feel very safe with the "open the drive enclosure" thing but i can try if nothing else works.

    It is the same in every computer. Think about a working Hard Drive, everything works properly in the system, the only diference is that it doesn't appear represented by a letter in my computer, it doesn't appear at all. I tried to install it in a new computer, and the steps are completed normaly: disc detected, installing, it is now installed and ready to use. But it is still the same thing, it doesn't appear in the explorer, it appears everyhere but the explorer.

    Is there any software capable of tracking this kind problems related to external HD?

    At the end like I said, if that kind of software cant recover my files or solve the problem, I will gladly pick up my screwdriver following the guideline you just gave me

    EDIT: Thank you karlsnooks. Some of my specs have been updated.
    Last edited by RicardoZagada; 01 Jul 2012 at 18:41. Reason: Specs info Updated
      My Computer


  5. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #5

    see post #3
      My Computer


  6. Posts : 13
    MS Windows 7 Ultimate 32-bit SP1
    Thread Starter
       #6

    karlsnooks said:
    see post #3
    sorry, I saw your reply when I had already posted mine.
    I have just updated some of my specs :)
      My Computer


  7. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #7

    HOW TO POST A SNAPSHOT OF DISK MANAGEMENT DISPLAY
    Run disk management:
    WIN |
    type DISKMGMT.MSC | ENTER
    This method gives you a display without the unneeded navigation pane.
    WIN=key with Microsoft logo on top.

    Maximize the output of Disk Management:
    Maximize the output of Disk Management:
    ALT-Spacebar key combo | X key (selects Maximize) |
    Drag the field separators (such as between Status and Capacity) to show entire field.


    Make a snapshot:
    WIN |
    type SNIPPING | ENTER | New
    Drag the cursor around the area you want to snip.
    File | Save as | select save location and name | Save


    Post the snapshot:
    Post a File or Screenshot in Seven Forums
      My Computer


  8. Posts : 13
    MS Windows 7 Ultimate 32-bit SP1
    Thread Starter
       #8

    Sorry it took so long but I had to change the Windows language from Portuguese to English, and also my seven hours of sleep were required.

    When I entered in DISKMGMT.MSC this is the first screen that comes up:

    Iomega external HD not detected by any computer-capture1.png

    The choice doesn't matter because the outcome is the same:

    Iomega external HD not detected by any computer-capture2.png

    At the end this is the result:

    Iomega external HD not detected by any computer-capture3.png

    It is branded as "Unallocated". Hope it helps because this doesn't look good

    EDIT: My Data Recovery Software can't locate the iomega HD.
    Last edited by RicardoZagada; 02 Jul 2012 at 04:20. Reason: Data Recovery Test
      My Computer


  9. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #9

    That's a start now:
    Run diskmanagment in the manner described in the procedure I gave.
    thanks,
    karl
      My Computer


  10. Posts : 13
    MS Windows 7 Ultimate 32-bit SP1
    Thread Starter
       #10

    Ok, sorry. Now I have followed faithfully the procedure the best I could as it was described:

    Iomega external HD not detected by any computer-capture4.png

    If this is not what you want, please state it because the language barrier sometimes plays tricks. Thanks.
      My Computer


 
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