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Windows 7: My Sony VAIO Blu-Ray drive has stopped reading DVDs and CDs

06 Jul 2012   #1
SamuelGE

Windows 7 Ultimate 64bit
 
 
My Sony VAIO Blu-Ray drive has stopped reading DVDs and CDs

Earlier this week whilst trying to make a system repair disc in Windows, half way through making the disc, it stopped. Since then my Blu-Ray drive has stopped reading DVDs and CDs, but still reads Blu-Rays that I put in the drive. I can't boot from it and I reinstalled Windows yesterday with no difference with the drive.

Sony suggested I uninstall the drive but didn't say how to in their email. Is that really going to work?

Even when there is a CD or DVD in the drive, if I click on the drive it says 'please insert a disc into drive D:'

Thank you.


My System SpecsSystem Spec
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06 Jul 2012   #2
windude99

Windows 7 Professional x64 Service Pack 1
 
 

Quote   Quote: Originally Posted by SamuelGE View Post
Earlier this week whilst trying to make a system repair disc in Windows, half way through making the disc, it stopped. Since then my Blu-Ray drive has stopped reading DVDs and CDs, but still reads Blu-Rays that I put in the drive. I can't boot from it and I reinstalled Windows yesterday with no difference with the drive.

Sony suggested I uninstall the drive but didn't say how to in their email. Is that really going to work?

Even when there is a CD or DVD in the drive, if I click on the drive it says 'please insert a disc into drive D:'

Thank you.
I had an issue with a dvd drive where the driver was reinsalled and volia, it worked. I would try that first. To reinstall the dvd drive, go to start and type in Device Manager and press enter. Then, expand the section titled " DVD/CDROM Drives. Then, right click on your dvd drive and select uninstall. Then, reboot your computer and it will install the dvd drive again upon boot.
My System SpecsSystem Spec
07 Jul 2012   #3
SamuelGE

Windows 7 Ultimate 64bit
 
 

I uninstalled both the drives here;
PIONEER BD-ROM BDC-TD03 ATA Device
QXURYX SPU7KLE7 SCSI CdRom Device
(I think the SCSI one is because I have Daemon Tools installed)

I then rebooted and I am still getting the insert disc dilemma.

My drive will still read Blu-Rays though, but still nothing for CDs and DVDs.
My System SpecsSystem Spec
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07 Jul 2012   #4
F5ing

Windows 7 Ultimate x64
 
 

How long have you had Daemon Tools installed? Every so often I hear of issues with it. If you find you can use the drive without Windows being loaded (like booting from a CD/DVD) it would tend to indicate the hardware's okay. If so, I would try uninstalling both the Daemon Tools program and its driver, at least temporarily, just to see. Rebooting after uninstalling may be necessary.

If it still doesn't work after uninstalling Daemon Tools, you may need to uninstall the PIONEER BD-ROM driver and reboot again.

One other thing to try, maybe even before uninstalling Daemon Tools, is to use System Restore to go back to a point before Daemon Tools was installed (if it's a relatively recent restore point). That should take you back to a pre-Daemon Tools install condition more cleanly than a direct uninstall is likely to do.
My System SpecsSystem Spec
07 Jul 2012   #5
SamuelGE

Windows 7 Ultimate 64bit
 
 

I've had it installed for a while, plus I reinstalled windows yesterday so I can't go back. It used to work even when Daemon tools was installed, but I'll give it a shot in the morning.

I also can't boot from it, I don't think. I'll have another go in the morning.

Thank you


My System SpecsSystem Spec
08 Jul 2012   #6
SamuelGE

Windows 7 Ultimate 64bit
 
 

I've uninstalled Daemon tools, restarted.
Then uninstalled the Pioneer drive and restarted again and still nothing.
My System SpecsSystem Spec
08 Jul 2012   #7
SamuelGE

Windows 7 Ultimate 64bit
 
 

Should I uninstall any of these?


Attached Thumbnails
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My System SpecsSystem Spec
08 Jul 2012   #8
windude99

Windows 7 Professional x64 Service Pack 1
 
 

Quote   Quote: Originally Posted by SamuelGE View Post
Should I uninstall any of these?
No. Those are the controllers that control your hard drive and dvd drive. Try burning a blu-ray disc and see how the drive runs. If it burns the blu-ray disc sucessfully, then it may just not read cds and dvds anymore for some weired reason. I would suggest you get it replaced under warranty.
My System SpecsSystem Spec
08 Jul 2012   #9
SamuelGE

Windows 7 Ultimate 64bit
 
 

Unfortunately I don't have any Blu-Ray discs. I also think that it is out of warranty
My System SpecsSystem Spec
08 Jul 2012   #10
windude99

Windows 7 Professional x64 Service Pack 1
 
 

Quote   Quote: Originally Posted by SamuelGE View Post
Unfortunately I don't have any Blu-Ray discs. I also think that it is out of warranty
Then you may just want to get a new drive We've gone throught the basic steps and the fact that it reads only blueray discs is really weired. Have you tried multiple cds/dvds? Maybe it's just the one or two that you were trying. Try a few others and see if they work and if not, then you should buy a new drive.
My System SpecsSystem Spec
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 My Sony VAIO Blu-Ray drive has stopped reading DVDs and CDs




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