Windows 7: Creative sound card not detected

Ndman55 · 14 Jul 2012

Hi,
I have just acquired a creative Audigy 2 Platinum Pro (Model SB0290) from a friend, however Windows can't detect it so I can't install the driver. In device manager a device called Multimedia Audio Controller shows up under Other Devices.

Thanks in advance!

fireberd · 14 Jul 2012

If you haven't done it, disable the Integrated (on the motherboard) audio in the BIOS first. Two audio devices can conflict and cause problems.

The Multimedia Audio Controller is part of the sound device/drivers. When you get the SoundBlaster properly installed that should go away.

On the other hand, the old (and that is an old sound card) card may not work on your Win 7 system or may be defective. Actually, if you have a relatively new PC (or motherboard) the integrated sound on the motherboard is as good or may even be better than the old Audigy 2 sound card.

Ndman55 · 14 Jul 2012

I disabled that yet it still didn't work. Windows still doesn't think it's attached

fireberd · 14 Jul 2012

I would suspect that either its bad or not compatible. That is a relatively old sound card. I had one of those back in the Windows XP days.

Did you try reseating the card (with the PC powered off)?

bobkn · 14 Jul 2012

I'm not sure what to expect from Windows.

Did you try installing the Creative drivers directly?

http://support.creative.com/Products...rodName=Audigy 2 Platinum&subCatName=Audigy&CatName=Sound+Blaster&VARSET=prodfaq:PRODFAQ_150,VARSET=CategoryID:1

(The card is supposed to be supported under Windows 7 X64.)

SirTenTea · 07 Aug 2012

I recently installed a new power supply and a new Video card. The Video card is installed, as was the previous one, in the PCI Express 2 X16 slot. When I restarted my PC the Xi-Fi Extreme sound card was seen again. I reinstalled all the drivers for it etc and it worked for one whole day. Then the sound card disappeared again. In fact it disappeared in the middle of playing a video. This card is a fairly old one but why was it seen again after the other hardware upgrades and then lost again? I am running Windows 7 64bit.

essenbe · 07 Aug 2012

Check the proper seating of the card. I had a similar problem with a sound card. After hours of figuring it out, I found the problem was alignment with the case. When I screwed the card in, it picked up the rear of the card just enough where Windows would see it sometimes but most of the time didn't. I loosened the bracket screws just a slight bit and never had another problem. YMMV and you may have a different problem.

Windows 7: Creative sound card not detected

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