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splwow64.exe crashes when printing to network printer
I have win7 RTM installed.
I am attempting to print from Office 2007 [i.e. excel, word - 32-bit] to a network printer: Xerox WC PE120 Series PCL 6. This printer has both the 32-bit drivers and 64-bit drivers installed. I have installed locally the 64-bit drivers from the Xerox website.
I can print a test page fine after installing the print drivers, however when i go to print from another application, such as word/excel. The print driver crashes with the following showing in the event viewer:
Attached is a screenshot of what happens in my local view also.
Faulting application name: splwow64.exe, version: 6.1.7600.16385, time stamp: 0x4a5bd3ca
Faulting module name: WCPE12.dll, version: 0.3.0.0, time stamp: 0x45ef422d
Exception code: 0xc0000005
Fault offset: 0x000000000004a4b3
Faulting process id: 0x340
Faulting application start time: 0x01ca31762aaaefe0
Faulting application path: C:\Windows\splwow64.exe
Faulting module path: C:\Windows\system32\spool\DRIVERS\x64\3\WCPE12.dll
Report Id: 7a50bca0-9d69-11de-9374-00188b781ce7
Please advise.
Thanks,
Cathy