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Windows 7: Canon MX850 Multifunction - Scanner function not operable

25 Jul 2012   #1
schloss8

Windows 7 Professional x64
 
 
Canon MX850 Multifunction - Scanner function not operable

The scanner function on my MX850 multifunction printer has never worked with Windows 7. My printer is connected via Bluetooth and all print functions work just fine.
I used to access the scan function either via the Scan button on the printer itself or through the Canon Solution Menu "Scan/Import Photos or Documents". Now when selecting the "Scan/Import" button on the Solution Menu, I get the error: The scanner driver supported by this software is not installed.

I've uninstalled all Canon drivers/utilities and re-installed them from the Canon website and still get the same error when trying to access the scan function. Again, all regular print functions work just fine.

Help?


My System SpecsSystem Spec
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25 Jul 2012   #2
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Hmm, sounds like a driver problem. But try an alternate approach with Paint. Also, did you try when connected with a USB cable rather than Bluetooth.


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Canon MX850 Multifunction - Scanner function not operable-2012-07-25_2123.png  
My System SpecsSystem Spec
26 Jul 2012   #3
schloss8

Windows 7 Professional x64
 
 

I tried Paint, and the "From Scanner" selection is greyed out and not accesible. Also tried with a USB and have the same problem.
My System SpecsSystem Spec
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26 Jul 2012   #4
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

That is definitely a driver problem.
My System SpecsSystem Spec
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 Canon MX850 Multifunction - Scanner function not operable




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